Subject: FW: [COMMS] Europa League Final 29.05.2019
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>, Eliza deSouza <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Wed, 29 May 2019 13:55:30 +0000

Hi all,

Please see below, it's very important for Europe League Final tonight;

From: Jana Garbe
Sent: Wednesday 29 May 2019 14:46
To: CSLeads <[email-masked]>; Stephen Blake <[email-masked]>
Cc: David Lee <[email-masked]>; Eliza deSouza <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Subject: [COMMS] Europa League Final 29.05.2019
Importance: High

Hi all,

Please be advised that COMMS have been sent out to all CF agents.

The content of the COMMS is regarding scenarios when a customer calls to advise that they

  1.  Have not received their tickets
  2.  Were rejected at the gate

All agents MUST ask a specific set of questions explained in the COMMS should they come across a case like this.

Please urgently advise your agents to read through the COMMS to familiarize themselves with the content of the questions as the event is taking place tonight.

Kind regards,

Jana