Subject: Important Instructions
From: Kritika Mirchandani <[email-masked]>
To: Aaron Roshy <[email-masked]>, Nitesh Kumar <[email-masked]>, Anish Nair <[email-masked]>, Lalit Goswami <[email-masked]>, Rakesh Dubey <[email-masked]>, Muskan Chaudhary <[email-masked]>, Varun Fotedar <[email-masked]>
Date: Mon, 13 May 2019 05:06:04 -0700 (MST)

Hi Guys, 

Please review the instructions below and make sure you follow them while working on emails: 

1. Email with correct Subject Line 

While emailing any case to your TL / POC - Please ensure correct subject line is mentioned. It does not take long to add the correct subject line and it is absolutely necessary. 

Please refer to the template : (TID / Seller Type - GEO / Event Name / Event Date / Issue) 

Eg : 14772563 / Fan Seller / Thirty Seconds to Mars / 12/03/2018 19:30 / Wrong Tickets 

2. List OF TIDs 

Please send your daily counts and the TIDs you recorded at the end of the day. 

3. When emailing/ flagging cases, please use the following format: 

Hi Team Leader's name 

With reference to TID: 1234567, The issue of the Buyer/ seller and what has he / she requested. 

What do you want the team leader to do. 

Thank you for your consideration/ Thank you for your patience and cooperation. 

Kind Regards 
Your Name 

***************************************** 

Kind Regards 
Kritika Mirchandani