Subject: Talkdesk Maintenance - Scheduled Maintenance Update - 23 April 2023
From: [email-masked]
To: [email-masked]
Date: Tue, 18 Apr 2023 16:44:35 +0000 (UTC)

Scheduled Maintenance Update

Upcoming scheduled maintenance notice
Talkdesk will be conducting platform maintenance during the hours of 08:00 - 12:00 UTC (00:00 - 04:00 PDT) on Sunday, April 23rd, 2023.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

We don't expect a major impact on users, however, there may be performance issues/latency on Telephony services, Agent Experience components and Talkdesk Digital Engagement.

This page will be updated throughout the maintenance.

Start time
Apr 23, 08:00 UTC

Components Affected
Europe (Germany) - Inbound (Telephony), Europe (Germany) - Outbound (Telephony), Europe (Germany) - PSTN (Telephony), Europe (Germany) - BYOC (Telephony), Europe (Germany) - Email (Talkdesk Digital Engagement) and 8 more components.

View full scheduled maintenance details https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikPe1qkT-2BMuw0zalrTAl15w-2Bsucsrt8jIUR7uQzEo19D8yr6z_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXtGCW7w375YWBKaaXzbwDhbZypLjRXvbx66aXBOHpBw-2BCAqnJAjTVFm2kPHQEmpYDBmHD1wtS9fie2SRLsKwgt5zy8CW3kDZlGgh8Si86eVkBfQ23aWS4euYmHjLRAhX7f2L9hBbgwuGHSgHxPB3hdFELgdxWYupCACEs0ot9xMFUReloWT1wCbDYj8ksi3fhs-3D

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