Subject: Should have been a private event; now spots are gone
From: Kris Waldman <[email-masked]>
To: Pritish Nandi <[email-masked]>, release <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 26 Mar 2023 15:22:48 -0400

HI Pritish,

Your email was the first time I heard about this, so that is why she wasn't
called before.
She was advised by PA - who made the massage bookings for her and her
friend - to call back with names of the 7 she wanted to book.
How could spots be "reserved"? That isn't an option. So now, all but 2 are
taken.

It should have been escalated to the concierge right away as a private
event because of the number of people. And no one should be guaranteeing a
"reservation".
Please let all on the team know.

Thank you.
Kris

On Sun, Mar 26, 2023 at 8:13 AM Kris Waldman <
[email-masked]> wrote:

>
>
> Kris
>
> Begin forwarded message:
>
> *From:* Pritish Nandi <[email-masked]>
> *Date:* March 23, 2023 at 3:11:51 PM EDT
> *To:* Kris Waldman <[email-masked]>, Release Voice Mail <
> [email-masked]>
> *Subject:* *Fwd: New voicemail FROM RELEASE 15083413095 <15083413095> for
> 402*
>
> 
> Hi Team,
>
> This customer reserved 9 spots for April 22, 2023 and she was advsied that
> she will be called back for the names of the other people coming in but
> notbody called her back.
>
> Please reach out to her.
>
> April Petit
> 5083413095
>
> Regards,
> Pritish
>
> ------------------------------
> *From: *"GX-PBX-REPORT" <[email-masked]>
> *To: *"release voicemail" <[email-masked]>
> *Subject: *New voicemail FROM RELEASE 15083413095 <15083413095> for 402
>
> Hi Release Voice Mail,
>
> You received a message lasting 00:31 at Fri Mar 24 00:32:24 2023 from
> RELEASE 15083413095 <15083413095>. This is message 6 in your voicemail
> Inbox.
>
>
>
>

-- 
Best,
Kris Waldman
Concierge Services and Events Manager