Subject: ADA Accessibility
From: Linda Townsend <[email-masked]>
To: Release Concierge <[email-masked]>, release <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Kris Waldman <[email-masked]>, Kristin Esper <[email-masked]>, K KD <[email-masked]>, Katarina Koh <[email-masked]>, Rebecca Dybala <[email-masked]>
Date: Tue, 21 Mar 2023 07:31:06 -0400

Good morning,

One of our longtime clients posted this on Yelp and Facebook last night. This is a violation of the disabilities act and I could lose my license. We absolutely book facials in Room 3 as needed to accommodate guests with accessibility issues, or even if they prefer to be booked in the main building. I will reach out to this guest today and hopefully she will continue with her booking and take the reviews down. This can never happen again! Let me know if you need more information from me about how to manage this when it happens. Thanks!

Linda