Subject: Talkdesk Incident - Subset of calls not being delivered to available agents - 15 March 2023
From: [email-masked]
To: [email-masked]
Date: Wed, 15 Mar 2023 14:28:31 +0000 (UTC)

Subset of calls not being delivered to available agents

Incident status: Monitoring
We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems. We will provide an update in 15 minutes or sooner.

Time posted
Mar 15, 14:28 UTC

Components Affected
Agent Experience & Routing - Call Flows & Routing

View 5 previous incident updates https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikEbAmO1EQI27qfFRJ5kJVTgl2k2hda9DbGHGoa78OywwJZCE_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXu6HcXIJmnWzvInNMa-2FqXgZxhWOLIWfUqRG-2FcHB9ur95MpKzlPfL-2BnasRcQSw8tu9aTH13uObOMK3qp-2FdrwdWs6jRFfYWu6zksccpNpO8i18-2BCimOzldpakChIlwiQkaLLf6I4ckXh6hRUme9SXXY1KrScep-2FrLgysZglo0Dbn5R4ZaF-2FcGpK8-2BXF-2B1enVb32o-3D

You received this email because you are subscribed to Talkdesk's service status notifications.
Manage your subscription: https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikDDDnD-2FEgF-2FGlocHPSMUA0meRpfBj9jl3BjUvTqRGMsI081aleaKB0FbLQAU8o1kppGb61YQsx6NQBNfh0czmV4-3DIAE5_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXu6HcXIJmnWzvInNMa-2FqXgZxhWOLIWfUqRG-2FcHB9ur95C1h8W2lnn1tLYXdze4iucbXqI5-2BcSC-2BzEWNJFNgUQ662h7LpyM6GCPEZLHcA6mbQGfiXZRJ8MJBZvc4BeWtW2I8sqWigvwT8sF3d3jRIGDJaejaXh1k-2Fct1JlmIEygsHPrFvncbLZs2eUFrL1eH7XY-3D