Subject: Talkdesk Incident - Subset of calls not being delivered to available agents - 15 March 2023
From: [email-masked]
To: [email-masked]
Date: Wed, 15 Mar 2023 13:29:40 +0000

Subset of calls not being delivered to available agents

An update has been posted
We are still investigating a subset of calls reporting device unavailable for some agents, this affected calls will be routed to another available agents.  At this time, we are currently applying mitigation measures, we recommend users who are experiencing the issue to refresh Workspace. We will provide an update in 1h or sooner.

Time posted
Mar 15, 13:29 UTC

Components Affected
Agent Experience & Routing - Call Flows & Routing

View 4 previous incident updates https://stspg.io/pzl06yc5m6tg

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