Subject: Talkdesk Incident - Subset of calls not being delivered to available agents - 15 March 2023
From: [email-masked]
To: [email-masked]
Date: Wed, 15 Mar 2023 12:02:23 +0000

Subset of calls not being delivered to available agents

An update has been posted
We are still investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are currently applying mitigation measures. We will provide an update in 30 minutes or sooner.

Time posted
Mar 15, 12:02 UTC

Components Affected
Agent Experience & Routing - Call Flows & Routing

View 1 previous incident update https://stspg.io/pzl06yc5m6tg

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