Subject: Talkdesk Incident - Subset of calls not being delivered to available agents - 15 March 2023
From: [email-masked]
To: [email-masked]
Date: Wed, 15 Mar 2023 11:47:20 +0000

Subset of calls not being delivered to available agents

New incident: Investigating
We are currently investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.

Time posted
Mar 15, 11:46 UTC

Components Affected
Agent Experience & Routing - Call Flows & Routing

View full incident details https://stspg.io/pzl06yc5m6tg

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