Subject: Talkdesk Incident - Service Degradation - 8 March 2023
From: [email-masked]
To: [email-masked]
Date: Wed, 08 Mar 2023 20:57:32 +0000 (UTC)

Service Degradation

An update has been posted
We are still investigating delays in reporting in specific Live widgets that use Voice Contact data, all other Live widgets work as expected. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

Time posted
Mar  8, 20:57 UTC

Components Affected
Reporting & Analytics - Live Reporting, Reporting & Analytics - Historical Reporting

View 3 previous incident updates https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikA7NsnCVukX0smqNiESESFiZnB42ayiiP5kORXYwyAi11onP_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXvvR3nWK1NM4lPbBtpvJ6vKhD8YJ7R66hSwV-2FTNLZ7F6tl74neorLoE9yBgXIEw5AwW4gCCt76FRe054z1hDC4AE5vt0H-2FiMrI4WGmJ00xrBX5Nm0hLqcfxvU6xt5QwutiMhf5t7RV6r3EhO1I9anZSxZjJ71dYk0glxT9vE420HLdJ7r5NrptVM-2Bpk2dAEJsc-3D

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