Subject: Talkdesk Incident - Service Degradation - 1 March 2023
From: [email-masked]
To: [email-masked]
Date: Wed, 01 Mar 2023 19:34:33 +0000 (UTC)

Service Degradation

An update has been posted
We are still investigating degraded performance affecting Chats and SMS in Conversations. This is impacting the US region. Routing and Calls are working as expected. We will provide an update in 15 minutes or sooner.

Time posted
Mar  1, 19:34 UTC

Components Affected
Talkdesk Digital Engagement - Email, Talkdesk Digital Engagement - Messaging, Talkdesk Digital Engagement - Chat

View 2 previous incident updates https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikAjLKV-2BF6S9Hl3rcoUQM2VFyjl0Z9wIFgsTWJ3o4qHOjnPok_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXur1xxKzHCXCPSPBrOLsjAWcfE5HvsalJ198zvPMlzMLIH2MGdlCVDAi3ZET4PyRAmwVGfsggb-2BetEvZWvExIHoXDPPtuY7KGt0ijjwQe1OzVzFZo-2BB1tDEebybmgEhny46cjdHtUUj154Ax7XAsSznIZm1wLAU1yVuOVHghAEY-2FLo2jFnv1ortHGhRQToYCMo-3D

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