Subject: Talkdesk Incident - Service Degradation - 1 March 2023
From: [email-masked]
To: [email-masked]
Date: Wed, 01 Mar 2023 19:16:27 +0000 (UTC)

Service Degradation

New incident: Investigating
We are currently investigating degraded performance affecting Chats and SMS in Conversations. This is impacting the US region. Routing and Calls are working as expected. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.

Time posted
Mar  1, 19:16 UTC

Components Affected
Talkdesk Digital Engagement - Messaging, Talkdesk Digital Engagement - Chat

View full incident details https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikAjLKV-2BF6S9Hl3rcoUQM2VFyjl0Z9wIFgsTWJ3o4qHOj8Ldb_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXt9yGKK31gvAEGH-2BKsBl-2FRrbhg35XyAJ7ooNzltMcaOWmiOPb8f1yX9m-2Bz85Ve3B-2BiwDDAMknrauCbP6wm2m9uW4O915jceo-2B-2F13gMoiRtsRq1-2BzubYTjAfd77pP1-2FzG1djYS5a5C8MirzJzBUJPdVgBF-2BWB0cFfZaFwMhYZnJvMamAUVayvQpwEIxY-2Fsmeeb4-3D

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