Subject: Fwd: Release call report- 24th to 26th Feb
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>, Keff <[email-masked]>, "Pearl Klein. Alfonso" <[email-masked]>
Date: Mon, 27 Feb 2023 07:35:53 -0700 (MST)

I need expaination on these missed calls please. This is not acceptable at all. 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, February 27, 2023 7:55:16 PM 
Subject: Release call report- 24th to 26th Feb 

Hi, 

Given below is the call report from 24th to 26th Feb. 

	24/02/2023 	25/02/2023 	26/02/2023 
Agents 	Total call duration 	Calls answered 	Total call duration 	Calls answered 	Total call duration 	Calls answered 
AJ 	0:05:49 	3 				
Keff 	3:29:59 	35 			2:36:38 	22 
Pearl 	3:37:33 	22 	2:58:17 	32 		
Pravesh 			0:50:39 	9 	0:45:05 	12 
Pritish 	0:12:56 	2 				
Sheila 	0:06:40 	2 				
Grand Total 	7:32:57 	64 	3:48:56 	41 	3:21:43 	34 
						
Missed calls & VM's 					
	24-Feb-23 	25-Feb-23 	26-Feb-23 			
Missed calls 	3 		2 			
VM 	19 	4 	10 			
Grand Total 	22 	4 	12 			
						
Missed calls 						
caller number 	Call time (EST) 	Call duration 	Remarks 			
17742084546 	24/02/2023 13:21 	0:01:21 	Keff was available. 			
15084505277 	24/02/2023 17:10 	0:01:03 	Keff was on break, AJ was doing confirmations. Pearl was available. 			
17744371500 	24/02/2023 17:25 	0:01:26 	Keff was on call, AJ was doing confirmations. Pearl was on break. 			
16177736377 	26/02/2023 12:45 	0:00:30 	Keff was available. 			
16177197308 	26/02/2023 14:07 	0:01:25 	Keff was on call, Pravesh was available. 			
						
VM's 						
caller number 	Call time (EST) 	Call duration 	Remarks 			
15083334345 	24/02/2023 10:55 	0:01:30 	Keff was on call, Pearl was available. 			
15085793034 	24/02/2023 12:44 	0:00:35 	Keff was on call , Pearl was on break. 			
17742084546 	24/02/2023 13:36 	0:00:11 	
Pearl was on call, Keff was on break. AJ was available. 
			
15087261465 	24/02/2023 13:47 	0:02:49 			
19786188188 	24/02/2023 13:49 	0:02:11 			
19784079113 	24/02/2023 13:51 	0:00:39 			
15086412970 	24/02/2023 14:41 	0:00:08 	Pearl and Keff were on call, AJ was available. 			
15085611114 	24/02/2023 14:40 	0:02:13 	Pearl and Keff were on call, AJ was available. 			
17742725076 	24/02/2023 15:54 	0:02:31 	Keff was on call, Pearl was on break. AJ was doing confirmation calls. 			
19784172242 	24/02/2023 16:01 	0:00:08 	Keff was on call, Pearl was on available. AJ was doing confirmation calls. 			
16032643442 	24/02/2023 16:40 	0:02:44 	Keff and Pearl were on call. AJ was on break. 			
17744371500 	24/02/2023 17:05 	0:00:33 	
Keff was on break, AJ was doing confirmations. Pearl was available. 
			
19143962008 	24/02/2023 17:08 	0:00:33 			
15086880299 	24/02/2023 17:08 	0:00:39 			
15084908619 	24/02/2023 17:11 	0:00:37 			
15089542330 	24/02/2023 17:13 	0:00:44 			
15858138424 	24/02/2023 17:28 	0:00:42 	Keff was on call, AJ was doing confirmations. Pearl was on break. 			
16176330083 	24/02/2023 17:47 	0:02:36 	AJ was on break, Pearl and Keff were on call. 			
17742580428 	24/02/2023 17:51 	0:02:51 	AJ was on break, Keff was on call. Pearl was available. 			
13016511053 	25/02/2023 13:03 	0:02:14 	Pearl was on call, Pravesh's status not available on group. 			
14102748238 	25/02/2023 13:36 	0:02:52 	Pearl was on call, Pravesh's status not available on group. 			
17743642341 	25/02/2023 15:42 	0:02:30 	Pravesh was on break. Pearl was on call. 			
15089048940 	25/02/2023 17:41 	0:02:23 	Pearl was on call, Pravesh was on break. 			
13474181833 	26/02/2023 09:51 	0:02:09 	Didn't rang on any extention. No status on group of agents. 			
15088269920 	26/02/2023 12:38 	0:02:05 	
Pravesh was on break, Keff was on call. 
			
15083269066 	26/02/2023 12:41 	0:02:36 			
15088269920 	26/02/2023 12:42 	0:02:04 			
15083269066 	26/02/2023 13:49 	0:00:08 	
Keff was on call, Pravesh was available. 
			
17742570151 	26/02/2023 14:08 	0:00:31 			
17742570151 	26/02/2023 14:12 	0:00:07 			
17742570151 	26/02/2023 14:20 	0:00:10 			
17742300027 	26/02/2023 16:19 	0:00:12 			
17742300027 	26/02/2023 16:22 	0:00:10 			

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, February 24, 2023 4:09:47 PM 
Subject: Release call report- 23rd Feb 

Hi, 

Given below is the call report for 23rd Feb, 71 calls were answered, 1 were missed and 28 calls went to Voicemails. 

Total incoming calls - 100 	Calls answered % - 71% 
			
Agents 	Calls answered 	Total call duration 	
Keff 	37 	3:14:18 	
Pravesh 	34 	2:40:02 	
Grand Total 	71 	5:54:20 	
			
Missed calls - 1 			
caller number 	Call time 	Call duration 	Remarks 
15083204334 	23/02/2023 12:11 	0:00:42 	Keff was available. 
			
Voicemails - 28 			
caller number 	Call time 	Call duration 	Remarks 
16179607941 	23/02/2023 09:35 	0:02:24 	
Keff was on call. 

19788846767 	23/02/2023 09:53 	0:02:35 
19788752426 	23/02/2023 10:08 	0:02:43 
17742750803 	23/02/2023 10:32 	0:00:27 	Keff was available. 
19789309288 	23/02/2023 11:24 	0:02:41 	
Keff was on break. 

15088738178 	23/02/2023 11:27 	0:02:12 
17744621453 	23/02/2023 11:28 	0:02:39 
17742791534 	23/02/2023 11:33 	0:02:40 	Keff was on call. 
15086140920 	23/02/2023 11:34 	0:02:46 	Keff was on call. 
15087690061 	23/02/2023 12:10 	0:00:36 	Keff was available. 
15083204334 	23/02/2023 12:16 	0:02:08 	Keff was on call. 
15088781059 	23/02/2023 12:17 	0:02:35 	Keff was on call. 
15082417560 	23/02/2023 12:42 	0:00:45 	Keff was available. 
16172333533 	23/02/2023 12:58 	0:02:15 	Keff was on call. 
15085616384 	23/02/2023 13:20 	0:02:27 	Keff was on break, Pravesh on call. 
15083531884 	23/02/2023 13:35 	0:02:43 	Keff was on break, Pravesh on call. 
15088689808 	23/02/2023 13:48 	0:00:44 	Keff was available. 
19786188188 	23/02/2023 15:55 	0:00:09 	
Keff and Pravesh both were on call. 

19782615231 	23/02/2023 15:54 	0:02:46 
15088681943 	23/02/2023 15:57 	0:02:11 
19787909805 	23/02/2023 16:28 	0:02:13 
18576540365 	23/02/2023 16:41 	0:02:31 	
Pravesh was on call, Keff on break. 

15088685577 	23/02/2023 16:44 	0:02:38 
17742392856 	23/02/2023 16:45