Subject: Requesting female provider
From: Pravesh Singh <[email-masked]>
To: [email-masked], Release Concierge <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Sat, 25 Feb 2023 16:33:00 -0700 (MST)

Hi Rebecca, 

Thank you for your time over the phone. As we discussed, Amanda's massage appointment is currently booked for this upcoming Monday at 10:15 am with Jim. However, she requested a female provider while booking the appointment. We have listened to the call recording and unfortunately, this is the agent's fault as he booked her appointment with a male provider. Here is the customer's contact details: 

Name: Amanda Costello 
Phone: (617) 416-6838 
Email: [email-masked] 
Date: Feb 27th, 2023 

Is there any chance we can switch her appointment with a female provider? I apologize for the inconvenience and I will relay this feedback to the appropriate department and customer service representative. Thank you! 

Best regards, 
Pravesh Singh