Subject: Ann Marie Kett - Complaint
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 23 Feb 2023 11:34:51 -0700 (MST)

Hi Team, 

We have a call where a customer complained about not been advised on the cancellation policy and and about the charges on the card. She booked for a Reki Healing Circle on Jan 23, 2023 and had a no show where 
she was charged. She also disputed that her lunch was paid by she was charged at the cafe. 

I have listened to the call and found that the agent did advise the customer about the charging the CC for the booking however, the agent did not advise on the cancellation policy as this was an event. 
Also nothing was discussed about the lunch on the call. 

Please accept my sincere apologies for the error on the agent part. The agent is no longer working with us and I have shared a general feedback with the team on escalating these request for events to FD so that the customers 
can be booked correctly. 

Regards, 
Pritish Nandi