Subject: Re: Call Center Release - Ashley Kelly
From: Linda Townsend <[email-masked]>
To: release <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Fri, 17 Feb 2023 09:42:05 -0500

Hello,

The reason this is marked completed is because of the way retailed the payment. If you click on the appointment and from there select retail to process payment, it will turn the appointment blue as completed. You must select the retail tab at the top of the screen to process payment to prevent this from happening. 

Thank you,

Linda

> On Feb 17, 2023, at 9:32 AM, Ashley Kelly <[email-masked]> wrote:
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>  	Release Wellness - Call Center Contact Form	 
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> Customer's Name	Ashley Kelly
> Customer's Phone Number	(508) 566-6727
> Customers E-Mail Address	[email-masked] <mailto:[email-masked]>
> Message	Hello Team, 
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> I have booked 60 min CBD for the customer Ashley Kelly for later today at 2PM. 
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> However, the booking is showing "completed" in Mind and Body.  This was a mind-body error.   
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> Please review and treat this accordingly. Thanks
> Date of Appointment	02-17-2023
> Time of Appointment	02:00 PM
> Agent's Name	 
> Shiela Ann Moreno
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