Subject: Re: Call Center Release - Rhonda Garvin Conaway
From: Release Concierge <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Sat, 4 Feb 2023 15:05:17 -0500

Thank you!
I am confused - your message got a bit garbled. Do you mean that her 2/22
appointment was double-paid since she and her friend paid for it? So
I should refund her (not her friend?)
Can you clarify please?

On Sat, Feb 4, 2023 at 2:47 PM Pravesh Singh <[email-masked]>
wrote:

> Hello Kris,
>
> The appointment was scheduled for Feb 22nd. Thank you!
>
> Best regards,
> Pravesh Singh
>
> ------------------------------
> *From: *"Release Concierge" <[email-masked]>
> *To: *"Pravesh Singh" <[email-masked]>
> *Sent: *Sunday, 5 February, 2023 01:13:06
> *Subject: *Re: Call Center Release - Rhonda Garvin Conaway
>
> Hi Pravesh,
> Is she aware of the 50% charge?
>
> Thanks,
> Kris
>
> On Sat, Feb 4, 2023 at 1:33 PM Rhonda Garvin Conaway <[email-masked]>
> wrote:
>
>>
>>
>>
>>
>>   Release Wellness - Call Center Contact Form
>>
>>
>>
>> Customer's Name Rhonda Garvin Conaway
>> Customer's Phone Number (508) 596-5807
>> Customers E-Mail Address [email-masked]
>> Message Hi team,
>>
>> Rhonda called requesting to cancel her MDR (facial) appointment and
>> process the refund back into her CC. Her friends have already booked her
>> facial appointment at 5:45 and she wasn't about it.
>> Date of Appointment 02-22-2023
>> Time of Appointment 12:45 PM
>> Agent's Name
>> Pravesh
>>
>>
>>
>>
>>
>>
>
>