Subject: Re: MB not working
From: Pritish Nandi <[email-masked]>
To: Rebecca Dybala <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, release <[email-masked]>
Date: Wed, 25 Jan 2023 10:07:42 -0700 (MST)

Hi Rebecca, 

All seems to be good now. Thank you for your help with this. 

Regards, 
Pritish 

From: "Rebecca Dybala" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "release" <[email-masked]> 
Sent: Wednesday, January 25, 2023 9:13:31 PM 
Subject: Re: MB not working 

It appears that it is working again. I have still placed a call with mind body to let them know of the disruption. Please keep me in the loop if the issue persists. Thank you! 

Rebecca Dybala 
HR Manager 
[ mailto:[email-masked] | [email-masked] ] 
508-986-2330 Ext. 105 
201 Turnpike Rd Westborough, MA 01581 
[ http://www.releasewellbeingcenter.com/ | www.releasewellbeingcenter.com ] 

On Jan 25, 2023, at 10:36 AM, Rebecca Dybala < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Pritish, 

Thank you for reaching out. Yes, it appears mind body is experiencing service errors. Please collect detailed guest information including the dates and services that are inquiring about as calls come in. let guests know that there is a technical service error with our software and we are working with mindbody to get it resolved. The team will then have to call the guests back to complete those bookings. 
We will keep you updated as more information becomes available. 
Thank you! 

Rebecca Dybala 
HR Manager 
[ mailto:[email-masked] | [email-masked] ] 
508-986-2330 Ext. 105 
201 Turnpike Rd Westborough, MA 01581 
[ http://www.releasewellbeingcenter.com/ | www.releasewellbeingcenter.com ] 

BQ_BEGIN

On Jan 25, 2023, at 10:23 AM, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Rebecca, 

We are having issues with Mind and Body webtool and unable to book any appointments. We are able to book BLISS appointments only. 

Everytime you are trying to book an appointment it comes back with an error. Can this be reported to MB please? Everybody is affected. 

Regards, 
Pritish Nandi 

BQ_END