Subject: Re: Call Center Release - Brianna Woundy
From: Pravesh Singh <[email-masked]>
To: Release Concierge <[email-masked]>
Date: Sun, 22 Jan 2023 06:06:37 -0700 (MST)

Thank you very much, Kris! 

Best regards, 
Pravesh Singh 

From: "Release Concierge" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Sent: Saturday, 21 January, 2023 03:07:18 
Subject: Re: Call Center Release - Brianna Woundy 

Pravesh, 
For some strange reason, the payment was applied to a facial on 2/1 which was not in the schedule! So we cancelled that, making the payment available for the 17th. 
All set now. 

Kris 

On Fri, Jan 20, 2023 at 1:33 PM Brianna Woundy < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	

	
		Release Wellness - Call Center Contact Form 

	
		Customer's Name 	Brianna Woundy 
Customer's Phone Number 	(508) 404-0684 
Message 	Hi team, 

We charged the customer correctly for her facial appointment and applied for the payment in the MB. It showed as a notification on the top of the screen at that time that payment has been applied but still it's marked as unpaid. Could you please double-check and process the payment accordingly? Thank you! 
Date of Appointment 	02-17-2023 
Time of Appointment 	11:30 AM 
Agent's Name 	Pravesh