Subject: Talkdesk Customer Newsletter - December 2022
From: "Charanya Kannan - Chief Product, Engineering & Customer Officer" <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 11:00:33 -0600 (CST)

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Customer Newsletter, Dec 2022
Since antiquity, this month has been marked with holidays in observance of secular and religious customs: to spend time with family and friends, to honor cultural traditions, to remember our past and look toward the future. However you celebrate, on behalf of Talkdesk I wish you a joyous holiday and a peaceful and prosperous New Year. And while the holidays are definitely top of mind for the Talkdesk team, we’re still hard at work to deliver the best possible products and services to you, our customers - be sure to read further for information about the Winter ‘22 release.

Charanya Kannan, Chief Product, Engineering & Customer Officer
Winter ‘22 Seasonal Product Release

Innovation at Talkdesk never stops, and once again we are excited to announce the release of a broad array of new product capabilities across our entire portfolio!

On Thursday, December 15th, 2022, we sent an email to all of you globally, announcing that the new Winter ‘22 Release Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIG79-vqLaR_0_nG-NORLd9VNCEsY4MIhn9sX1TZECHjq6v5-AObiX-hu2_b-xbKD4Mw=> is available. Here you can access a comprehensive Release Guide and watch video highlights featuring our Customer Success Managers.

Learn about new capabilities like the Microsoft Teams Connector and Certification, the general availability of Talkdesk Workspace Designer, a large set of new Digital Engagement features, new third-party integrations, and much more! Simply input your business email 
address to access all of the Winter ‘22 Release <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIG79-vqLaR_0_nG-NORLd9VNCEsY4MIhn9sX1TZECHjq6v5-AObiX-hu2_b-xbKD4Mw=> content.
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Our featured customer of the month is...you?
 
Are you inspired by the stories <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIOulcsFK_W1cbNV1IceYQC1Mzcqchy7y5PxnQ2rOaOaRCui2n8oLBanmLM4jfQrkgqk=> you see here each month featuring your peers? Have you helped your organization improve the customer experience with Talkdesk? Let us give you the platform you deserve to tell the world about your CX success story!
 
With our program to showcase CX thought leaders, you’ll get to tell your story, in your voice, sharing your expertise on CX. It’s great visibility for you as a CX expert, and helps our community share best practices and learn from one another.
 
Check out our CX thought leader stories <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIOulcsFK_W1cbNV1IceYQC1Mzcqchy7y5PxnQ2rOaOaRCui2n8oLBanmLM4jfQrkgqk=> and reach out if you’re interested. We’d love to hear from you!
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Leverage Talkdesk Case Management for a unified customer experience to support, keep track, and report on customer interactions that are not resolved on first contact and require follow-up from different teammates. Join Talkdesk product experts on January 18th at 8am PST <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIdNtgnXwdbK6aEjvPHLBz83nXN5K8uf1-NcXiLvWYqX1Ee4euMMaEXkmhIfHt4lk7aU=> for this 30-minute session to learn how to quickly and effectively manage every complex customer interaction with automation

Looking for a last minute gift for your very special agents? Talkdesk would like to help! We’ve got our gift sack filled 
with great Community swag - and we want to help you get them into the stockings of up to ten deserving agents (and make sure you get something for yourself as well). Agents can choose a gift they want from a catalog of fun items; from candles to pickleball sets, they’re sure to find something they like! Or they can elect to have a donation given in their name to Girls Who Code <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIchHfNFlGiKLjOk813G05DapRX7lRZ9Daq1R8C8zqEy8s_R-t7-t9MeBtPLZvoF-k9k=> or a program that removes plastic from the ocean. Sign up soon as gifts are limited! Start gifting your agents here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIPAXkztjelPwSKZVQp6EYKXx9G2udNTXfva4WdrTxx8yU0CLB_R_S4LHDjBIAgMrKZ8=>.
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- Staying informed on product enhancements just got easier! Release Notes <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIM0HU8svwc2cScB7ru46MgsQ97CKFz5-46PRZigy-iCrUDSeQ_guWGYS_DH3dlI-6zo=> in Talkdesk Knowledge Base are now grouped by product. In addition, we also launched a new Bi-weekly Digest <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIZicvOoFosixmR3N0kBIaHhHMj34YHXR793ZVzex-HNwLTSBQbieR3b-Y-W2UAdwQnk=>. By clicking “Follow,” you will receive a single email every 2 weeks with a consolidated list of all product updates.
	- We’ve published a new Talkdesk Academy specialized certification: Artificial Intelligence (AI) Certification! <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIXHgvkqqvZcMDXuuRp5lnPT93erw8TgcN7Ir7dR2qfOXKhYCk1ZBs3hj7vhPzywVW0Q=> Learn more about apps to automate customer self-service, empower agents, and operationalize AI to not only respond to customer’s needs, but also predict and prepare for their future needs and wants.
	- We’re proud to announce that our Spanish-speaking and French-speaking customers will be able to find Talkdesk Academy training courses and certifications in Spanish and French by the end of December. For more information, please consult the Talkdesk Academy: FAQ <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIAir9svkQC2xlJNFJyH9aDJ0G-bKlLXd5LQugi4xho_bGsmRiOjQEQtZGIct2fdvcz4=>. For any questions or concerns, please reach out to the Academy team via [email-masked] <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIX-VDaeAmxbl3Wqr-kshZnjJCKiCH3-V5MD0pNYgUpOkeLDEq8t463voGhJpSeP4vg8=>.
	- Did you know that 83% of customers want to learn about a product or service through their favorite messaging channels? Extending customer service beyond telephony is a strategic move for companies since users have already accepted and, more importantly, come to expect brands to support digital interactions. Learn how Talkdesk Digital Engagement <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIIcfbVHg1SAb_J8QAP9X1iLv8pRYEFFzWviAeeiWsXkv8fSqs7HVPWa0YJaw6a8q4kQ=> empowers your contact center to quickly identify, route, and respond to customer service needs across multiple digital channels.
	- Join us for the final Cost Savings Masterclass of the series on January 18th at 9am PST <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIb41lGBzpbaN5nu2BQ8aZJSr5nmSkmKyl5g4QtBrOMhu3QaIa1P8KUzRXcMn3YTRkvY=> covering tech stack consolidation for your contact center with analyst, Sheila McGee-Smith!
	- If you use Talkdesk for Salesforce or Talkdesk for Service Cloud Voice and haven't reviewed us before, our friends at Salesforce AppExchange would love to hear about your experience. To share your insights and personal experience, head on over to our Talkdesk for Salesforce AppExchange listing <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIVtdhQbvDUuj_V7DVPR-5APWdHqdjf7BlW8AadFMEOT0HmCafXKyKwrsr4CN1qnIHX0=> to leave your review. Once published, you will receive a Talkdesk & Salesforce water bottle as a token of our appreciation!
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Thank you to all of our customers who wrote a review for Talkdesk on G2! Because of your feedback, Talkdesk earned the #1 spot in 53 G2 Winter Reports <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODISHVQjKsfqNUoV5eP9kkX4dEOpaDECSOPlQTi4sVpnCF1WYWBUYNsZDTO5q4lqzzHJI=> for 2023.
Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIRr-jaNwlhiF9UxQiBjR-X5jaD1lENZhRVkAksWSBqyKgw-38Wciss_BFOOuWDVdhJU=> Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODILZ8g51WOhulMIv_gqnqvD09dEl0CqRjYEiFIknia5AmgfgJrNKrjTn5mXlqC-CdD4s=> Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIW90fKiSxPx3M5kxNcSjiict-63hvbB48LmWpaodpkVeRrl5Sc_bIWleu4IT_2u89v4=> Talkdesk Knowledge Base
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<https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODITmM9RMHM94MhnlCi4UmFhnfO56sAeP7VOdNK5-ElgpYmcN-6w8rkYBXwd3gMkF224o=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIcngS1n98l4Buy7X2Ng1CCa32LWurUiRYW4ZP-Lj-p7Xc1Ew9A8SOjUowKrZAsJBdtk=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIz3ODIVLbw7Pg40EabmlFeYH0ZfQSrz6teEyWdHhO1T1PoaEaT9umVIzcDNW0ZQvSlPszwIY=>
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