Subject: Release Feedback
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 1 Dec 2022 07:32:30 -0700 (MST)

Hi Pravesh, 

Thank you for your time on call yesterday. We have discussed few bookings where we found errors and have discussed what we need to do in future to avoid these errors. We need to make sure that we are making every booking correctly to avoid any inconvenience to the guest and our client. 

1. The complementory Bliss for 1 hour always needs to be booked the same day as the appointment. You need to make sure you check it twice before moving to the next booking. 

2. The notes needs to be accurate and needs to contain information which is escatly what you booked. If you want to add something additional then please do but do not add something which does not belong to the booking. 

For example: You booked only massage for the client but you are writing " Massage and Facial booked for 1.30 PM". This will create confusion always. 

3. Make sure you are applying the payments correctly and also when charging the card you are adding the services correctly. So for a Mini day you are not adding both a Massage and Bliss pass seperately. You should add the Mini day as it will have the correct calculation of the amount charged. 

4. You would need to make sure you add in notes if it is a DUO package or DUO massage only. The reason is the pricing will be different for both and the frontdesk will have clear visibility of what to expect. 

Hopefully I will not see any errors going further. Thank you once again for understanding the criticality of this feedback. 

Regards, 
Pritish Nandi