Subject: COVID cancellation
From: Release Concierge <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Pravesh Singh <[email-masked]>, Saurabh Dadu <[email-masked]>, Pritish Nandi <[email-masked]>, erah austre <[email-masked]>, Jay Singh <[email-masked]>, Hannah Salut <[email-masked]>, Linda Townsend <[email-masked]>, Rebecca Dybala <[email-masked]>
Date: Wed, 30 Nov 2022 15:16:20 -0500

Hello team,

Katarina here. I just want to share a new procedure for COVID
cancellations. We always act in accordance to the CDC guidelines. If a
client cancels due to COVID, we require a positive COVID test. Especially
if it's within 24 hours of their appointment. A positive COVID test is the
exception to our cancellation policy, and they would be able to rebook
without the 50% refund.
 Ideally it needs to be a PCR test from a doctor, but we can also accept an
at-home test WITH a photo ID. These are the standards- just because there
have been some unique situations with exposure and whatnot.

Please let me know with any questions :)
Thank you for all you do!
-Katarina Koh