Subject: Re: Call Center Release - Heather Halpern
From: Release Concierge <[email-masked]>
To: Pravesh Singh <[email-masked]>
Date: Fri, 25 Nov 2022 15:50:17 -0500

Thanks for the heads-up.

Under Autopays/Bundles, here is how you can charge for duo mini days

Kris

On Fri, Nov 25, 2022 at 3:35 PM Heather Halpern <[email-masked]> wrote:

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>   Release Wellness - Call Center Contact Form
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> Customer's Name Heather Halpern
> Customer's Phone Number (781) 801-4777
> Customers E-Mail Address [email-masked]
> Message Hi team,
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> The customer called requesting to book an appointment for the DUO upgraded
> massage package along with the half-day pass for the bliss. We have booked
> the appointment but charged the customer under Mini day instead of DUO.
> Hence, we are unable to update the payment. Could anyone please process the
> payment accordingly? I apologize for the inconvenience.
> Date of Appointment 04-23-2023
> Time of Appointment 02:00 PM
> Agent's Name
> Pravesh
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