Subject: Talkdesk Customer Newsletter - November 2022
From: "Charanya Kannan - Chief Product, Engineering & Customer Officer" <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 11:30:39 -0600 (CST)

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Customer Newsletter, Nov 2022
This month at Talkdesk, we’re taking a moment to reflect and focus on gratitude. We’ve had a successful and exciting year: launching Talkdesk Retail Experience Cloud™ and Talkdesk Financial Services Experience Cloud™ for Insurance, hosting in-person Opentalk CX Summits around the world, being named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year, and so much more.

We couldn’t have achieved any of 
these accomplishments without you, our valued customers. Your ideas, CX leadership, feedback, and partnership drive the courageous innovation, trust and transparency, and customer-obsession that our values are built on. On behalf of the entire Talkdesk organization, thank you for joining us on this journey to create solutions that unlock the promise and potential of great customer experience.

We celebrate your innovation, and recently announced the winners of our 3rd annual CX Innovator Awards <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HDAGDSSWHA0CkVmH5tetiTnGAM5R-iceXhGKr1VGh9hMWIqE9OvyqPcz9cJN5SU4NeE=>. It’s exciting to peek behind the scenes and see how so many diverse organizations are reimagining the customer experience and using the contact center to drive measurable business outcomes. Each of this year’s recipients could teach a master class in CX transformation. Their stories will inspire and offer best practices for any company embarking on the CX journey or looking to level up. Read the winning submissions <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HDAGDSSWHA0CkVmH5tetiTnGAM5R-iceXhGKr1VGh9hMWIqE9OvyqPcz9cJN5SU4NeE=> and stay tuned for our virtual awards celebration where you can learn from these CX Awards winners!

Charanya Kannan, Chief Product, Engineering & Customer Officer
The Talkdesk Winter ‘22 Product Release is just around the corner and we’re excited to unveil another outstanding line-up of new product features and capabilities designed to keep you on the cutting edge of contact center technology. The hard work from our product and engineering teams over the last three months has culminated in over 90 new updates across our entire product portfolio. Some of the key areas of new innovation include digital engagement, low-code development and customization, Microsoft connectivity and certification, integrations, new industry solutions, and much more.

Please keep an eye out for two upcoming emails from us about the Winter '22 Release. On Thursday, December 1st, you will receive our early pre-announcement email containing some sneak peeks into the new features to get you excited. Then on Thursday, December 15th, you will receive our official Winter '22 Product Release announcement email. This announcement will include a link to our Seasonal Product Release Center where you will find various informative materials about the Winter '22 Release, including highlights videos from some of our Customer Success Managers and a comprehensive Release Guide covering all the new features. We hope that you will find the new capabilities in the Winter '22 Release valuable for ensuring the success of your contact center operations and CX strategy.
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Talkdesk Digital Showdown: Innovations <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HJG6J48mod5FLJpx43LWBzYJrQU718OHuUwUFmIx-841NubCunBD22cgvq6R_qKsD30=> in CX is back on December 7, 2022! Bringing together two core values at Talkdesk – Courageous Innovation and Community Giving – Digital Showdown showcases leading CX solutions from across the Talkdesk Partner Ecosystem. 

With just three minutes on the clock, each of our 6 participating partners will have the opportunity to convince YOU that they deserve to take home the title and $10,000 for their charity! Register before Thanksgiving (Nov 24) to get a sweet treat on us and help make a difference with Talkdesk!
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Interested in teaming up with Talkdesk to share your story? We’d love to learn more! In the meantime, take a look <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HCbj_fnA3San8gpfScIOqJnJ7_9oTODyCTxVrr-AXqHTTHzg1g3RpgzEzSznfQ4f4DI=> at how we've partnered with customers in the past to elevate their successes. We want to amplify your voice in the CX industry!
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Elf Yourself is back! For the second year in a row, Talkdesk wants to help you give back to your amazing agents. We’ve got our gift sack filled with great Community swag - we’ll help you warm the hearts of up to ten deserving agents, and make sure you get something for yourself as well. Start gifting your agents here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HKv7u7SeniH-k3ab369PWTvoROJnDpv5RNaHb8sa1AgUGqF7GbxunOSvVracNnAV2KE=>.
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- Thank you to all our customers who have explored the new Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HC7BnnIDvon7-1TGHV7pKJqk9MASXA7soJL6AaD-Rt1tkYXYPfRUGmxEn7oBZRkKII0=> learning experience with all the latest product training collections and certifications. As you earn new certifications <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HPipagnKcU-6zg51lvPiJM677SVj73CsXuf0vC35bxt5uDCZzxj0ng3n_j8hEzFoB5U=>, we encourage you to promote your credentials on your social channels and share your outstanding achievements in the CX industry with your network! These certifications validate your new knowledge and skills, and you deserve credit for your accomplishments. Make a great impression with your Talkdesk Academy certifications.
	- Talkdesk is continuing to deliver our Cost Savings Masterclass Series focusing on how we can do more with less as we face shifting global economic conditions. Check out our remaining masterclasses <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HEnOPgPfkhxf6NBwLe__HEgArw5-_L5md5FhC1RRXiq4k3OpYNk_7JesSWQyhl96JMQ=>, including our next one on Dec 15: Achieve greater operational flexibility and efficiency through workforce engagement management!
	- Want to leverage AI to reduce costs and improve your customer experience but don’t know where to start? Talkdesk is here to help. Join Fernando Egea, Talkdesk Global VP of AI Specialized Sales, and Javier Ramirez, Talkdesk AI Sales Specialist, Thursday, December 1st, for a workshop to uncover proven AI use cases that involve low effort and deliver immediate business results. Spots are limited so register today <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HKCX-slBzxk1pz1xFJjpC0pptNz4usRo6KtmnX9ZEUSMf-OpfboBJ2BeLKIbKsntAEs=>!
	- Talkdesk is excited to announce that customers now have account management self-service capabilities, such as reviewing and purchasing additional licenses and add-ons to their existing subscription via the Subscription tab. Check out the Knowledge Base article <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HICKRYc_lVkpHymfY5IrSRr3dfNn99y7iUtFHq-UTa1B1aAvJdQgf590Yp8DY80w7Dk=> for more info.
	- Talkdesk has a new series of blog posts focused on tips and tricks for your call center. Be sure to check them out:

	- 8 steps for effectively coaching call center agents <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HF5VW02Z6ZZmsU08dxuKka-j8b2OQFjPLiQ2nro0vH1HZrmj9WJO9gZsCmWJh-sJ6WQ=>
	- 15 damage control techniques for call center agents <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HHmTOSVLFvZ8u3fQDEJy0J4FzXR3mP3B5g9vr5RvBlpiro3TasiWzx6yXw7DQOeMQ48=>
	- How to handle an irate customer: 5 steps for call center agents <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HOtFyGLrwdi14qNUnRYMzTxiuY-WNvF5XfSg3wUJjQyikxi-pWCXd0uYqD3zKU2ALpU=>
	- 11 tools for employing at-home call center agents <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HDSAcd64RobD-AnKNXgQfSlrzUsJt9L4ghEWDkbRl88PzoErcdbdcOgrKxVU92ubmow=>
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Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HPJ-lSEMdNKbITnEdLyeptvIasT-fa0JaLKCJ3rL1FtExIE3Jwu3JFCpu9PAB6AYeQk=> Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HCaluz-OGbivnBi9eV0fLHcqaTdpJXXDI4WQUEJSOOChKMLZtTKeOdcPZIe3jnsb6VQ=> Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGIJZ00HCjWz6-R9ALSE9yj3HIxl5VJV1I18c5Mb1iUVhP_9obCwQodr8GYSIBclio2MUUtG5Q=> Talkdesk Knowledge Base
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