Subject: Fwd: Appointment not cancelled!
From: Release Concierge <[email-masked]>
To: release <[email-masked]>
Date: Wed, 16 Nov 2022 14:15:14 -0500

Hi Deeksha and Saurabh,
Mara spoke with someone on your team (she thought name began with "Pr") 3
times Monday night starting around 5pm. She said she wanted to reschedule
her appointment today (Nov 16) because she is sick.
The appointment was not cancelled, and her rescheduled appointment was not
made.

I think there was confusion about protocol because she is a member.

Please alert the team!  Thanks, Kris