Subject: Re: Release call report- 9th Nov
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 10 Nov 2022 11:03:26 -0700 (MST)

Hi All, 

This is completed. 

1 	10/11/2022 	OB 	16179706207 		No answer, VM left 
2 	10/11/2022 	OB 	17742084382 		No answer, VM left 
3 	10/11/2022 	OB 	15084791262 		No answer, VM left 
4 	10/11/2022 	OB 	15084979730 		Business Phone Number, not sure who called 
5 	10/11/2022 	OB 	15086244700 		Business Phone Number, not sure who called 
6 	10/11/2022 	OB 	17608453406 		No answer, VM left 
7 	10/11/2022 	OB 	15084791262 		No answer, VM left 
8 	10/11/2022 	OB 	17749554360 		No answer, VM left 
9 	10/11/2022 	OB 	15082411083 		No answer, unable to leave VM 
10 	10/11/2022 	OB 	17742457600 		Called over a week ago, not happy 
11 	10/11/2022 	OB 	15087899600 		No answer, unable to leave VM 
12 	10/11/2022 	OB 	17742084382 		No answer, VM left 
13 	10/11/2022 	OB 	17745354967 		The customer will call back. 
14 	10/11/2022 	OB 	14017141366 		Already booked 

Best regards, 
Pravesh Singh 

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pravesh Singh" <[email-masked]> 
Sent: Thursday, November 10, 2022 6:45:29 PM 
Subject: Re: Release call report- 9th Nov 

Will get it done. 

From: "deeksha" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Thursday, November 10, 2022 6:19:44 PM 
Subject: Fwd: Release call report- 9th Nov 

Looks like lot of calls went on VM, please call back these customers. Thanks 

Sent from my iPhone 

Begin forwarded message: 

From: Gaurav Yadav <[email-masked]> 
Date: 10 November 2022 at 17:37:33 GMT+5:30 
To: Deeksha Dadu <[email-masked]> 
Subject: Release call report- 9th Nov 

BQ_BEGIN

Hi ma'am, 

Given below is the call report for 9th Nov. 49 calls were picked up and 21 calls went to voicemails. 

	Total incoming calls - 70 		Calls answered % - 70% 
				
	Agents 	Calls answered 	Total Duration 	
	Pravesh 	29 	02:32:28 	
	Erah 	11 	01:50:07 	
	Hannah 	9 	00:37:38 	
	Total 	49 	05:00:13 	
				
	Voicemails 			
	Caller no. 	Time (EST) 	Duration 	Remarks 
	15085967541 	09-11-2022 09:17 	00:00:43 	Erah was on call,Pravesh was working on Voicemails. 
	17815048855 	09-11-2022 09:45 	00:00:08 	Erah was on call,Pravesh was working on Voicemails. 
	15088873982 	09-11-2022 10:15 	00:00:40 	Erah and Pravesh both were on call. 
	17744378388 	09-11-2022 10:37 	00:00:08 	Pravesh was on break, Erah was on weconnect 
	17749223786 	09-11-2022 10:46 	00:00:08 	Pravesh was on break, Erah was on weconnect 
	15087330611 	09-11-2022 15:42 	00:00:30 	Hannah was on break, Erah was on call, Pravesh was available. 
	15084988299 	09-11-2022 17:12 	00:00:32 	Erah was on break, Hannah doing confirmation calls. Pravesh was on call. 
	15089862330 	09-11-2022 18:00 	00:00:23 	Pravesh and Erah's shift got over, no status of Hannah on teams group, she last updated at 16:00 EST that she will do confirmations 
	16178490836 	09-11-2022 18:01 	00:00:33 
	17745717273 	09-11-2022 18:16 	00:00:43 
	12024924580 	09-11-2022 18:20 	00:00:42 
	12024924580 	09-11-2022 18:23 	00:00:23 
	17743640110 	09-11-2022 18:45 	00:00:35 
	17745717273 	09-11-2022 18:52 	00:00:22 
	15083806016 	09-11-2022 18:53 	00:00:19 
	15089697721 	09-11-2022 19:15 	00:00:12 
	16033253833 	09-11-2022 19:26 	00:00:45 
	15083308135 	09-11-2022 19:28 	00:00:11 
	16033253833 	09-11-2022 19:30 	00:00:08 
	15083308135 	09-11-2022 19:34 	00:00:08 
	15083308135 	09-11-2022 19:53 	00:00:08 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, November 9, 2022 4:45:44 PM 
Subject: Release call report- 8th Nov 

Hi ma'am, 

Given below is the call report for 8th Nov. 19 calls were picked up, 4 were missed and 22 calls went to voicemails. 

	Total Incoming calls - 45 		Picked up calls % - 42% 
				
	Agent 	Calls picked up 	Total Duration 	
	Pravesh 	19 	01:53:10 	

	Caller no. 	Time(EST) 	Duration 	Remarks 
	15084940399 	08-11-2022 14:29 	00:01:30 	Pravesh was on break 
	15087135770 	08-11-2022 14:59 	00:01:30 	Pravesh was doing confirmation calls 
	19788461441 	08-11-2022 17:20 	00:01:30 	Pravesh was doing voicemails 
	15088015251 	08-11-2022 17:35 	00:00:54 	Pravesh was doing voicemails 
				
	Caller no. 	Time(EST) 	Duration 	Remarks 
	15083335396 	08-11-2022 10:17 	00:00:30 	Pravesh was on call 
	19784825437 	08-11-2022 10:21 	00:00:42 	Pravesh was on break 
	19784825437 	08-11-2022 10:24 	00:00:21 	Pravesh was on break 
	15083335396 	08-11-2022 11:33 	00:00:22 	Pravesh was on call 
	15083335396 	08-11-2022 12:00 	00:00:09 	Pravesh was on call 
	17742875493 	08-11-2022 12:05 	00:00:19 	Pravesh was on call 
	17815726165 	08-11-2022 12:33 	00:00:37 	Pravesh was updating weconect 
	15089814400 	08-11-2022 13:14 	00:00:11 	Pravesh was on call 
	17742875493 	08-11-2022 13:26 	00:00:09 	Pravesh was on call 
	15082774557 	08-11-2022 13:27 	00:00:11 	Pravesh was on call 
	15088167350 	08-11-2022 13:27 	00:00:43 	Pravesh was on call 
	15082774557 	08-11-2022 13:52 	00:00:10 	Pravesh was on call 
	17742598416 	08-11-2022 15:06 	00:00:40 	Pravesh was doing confirmation calls 
	17327741076 	08-11-2022 15:11 	00:00:35 	Pravesh was doing confirmation calls 
	19788461441 	08-11-2022 17:22 	00:00:40 	Pravesh was doing voicemails 
	19788461441 	08-11-2022 17:26 	00:00:10 	Pravesh was doing voicemails 
	16179212076 	08-11-2022 17:30 	00:00:37 	Pravesh was doing voicemails 
	15084238222 	08-11-2022 17:42 	00:00:44 	Pravesh was doing voicemails 
	17743640110 	08-11-2022 17:43 	00:00:34 	Pravesh was doing voicemails 
	15084238222 	08-11-2022 17:45 	00:00:42 	Pravesh was doing voicemails 
	15082774557 	08-11-2022 18:42 	00:00:42 	Pravesh's shift got over 
	17744378388 	08-11-2022 19:05 	00:00:08 	Pravesh's shift got over 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, November 8, 2022 6:09:13 PM 
Subject: Release call report- 7th Nov 

Hi ma'am, 

Given below is the call report for 7th Nov. 49 calls were picked up, 4 were missed and 22 calls went to voicemails. 

	Total Incoming calls 72 		Calls answered % - 68% 		
					
	Agent 	Calls answered 	Total Duration 		
	Pravesh 	18 	02:06:28 		
	Erah 	15 	01:24:52 		
	Hannah 	11 	00:43:24 		
	Jayson 	5 	00:15:12 		
	Grand Total 	49 	04:29:56 		
					
	Missed calls 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	17742392257 	07-11-2022 14:52 	00:00:03 	Short duration, they were not able to answer 	
	15082696155 	07-11-2022 17:21 	00:00:41 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	19782350328 	07-11-2022 17:32 	00:01:30 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15085795134 	07-11-2022 17:41 	00:00:30 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
					
	Voicemails 				
	Caller no. 	Call time (EST) 	Duration 	Remarks 	
	15082696155 	07-11-2022 11:40 	00:00:24 	Pravesh was on call, Jayson and Erah were available 	
	15083618736 	07-11-2022 13:25 	00:00:34 	All were available 	
	19788704854 	07-11-2022 13:44 	00:00:27 	Erah was on break, others were available, didn't rang on anyone's extention 	
	14133648693 	07-11-2022 16:47 	00:00:33 	Pravesh was on break, Hannah was doing confirmation calls,Erah & Jayson were available 	
	19784825437 	07-11-2022 17:11 	00:00:42 	Erah was on call,Hannah was doing confirmation calls, Pravesh and Jayson's shift got over. 	
	19784601462 	07-11-2022 17:18 	00:00:51 	Erah was on call,Hannah was doing voicemails 	
	17742750312 	07-11-2022 17:35 	00:00:36 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	16172856175 	07-11-2022 17:38 	00:00:32 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15083335396 	07-11-2022 17:41 	00:00:33 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	18609662274 	07-11-2022 17:42 	00:00:12 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15086882876 	07-11-2022 17:44 	00:00:31 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	18609662274 	07-11-2022 17:54 	00:00:36 	Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's 	
	15085795134 	07-11-2022 18:04 	00:00:07 	Erah's shift got over, Hannah was still doing Voicemails 	
	18609662274 	07-11-2022 18:10 	00:00:03 	Erah's shift got over, Hannah was still doing Voicemails 	
	15083335396 	07-11-2022 18:19 	00:00:27 	Erah's shift got over, Hannah was still doing Voicemails 	
	15087353508 	07-11-2022 18:38 	00:00:37 	Erah's shift got over, Hannah was still doing Voicemails 	
	16179212076 	07-11-2022 18:41 	00:00:08 	Erah's shift got over, Hannah was still doing Voicemails 	
	15087697337 	07-11-2022 18:50 	00:00:43 	Erah's shift got over, Hannah was still doing Voicemails 	
	17814920070 	07-11-2022 19:17 	00:00:35 	Erah's shift got over, Hannah was still doing Voicemails 	
	14133648693 	07-11-2022 19:22 	00:00:29 	Erah's shift got over, Hannah was still doing Voicemails 	
	15087697337 	07-11-2022 19:45 	00:00:11 	Hannah was on call 	
	16178697960 	07-11-2022 19:47 	00:00:26 	Hannah was on call 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Saturday, October 29, 2022 11:05:48 AM 
Subject: Re: Release call report- 27th Oct 

No, we can check for incoming calls only and not outbound calls for Release. 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Sent: Friday, October 28, 2022 9:16:44 PM 
Subject: Re: Release call report- 27th Oct 

Is there a way to check if all these missed calls were called back? If yes, please include in reports which ones were called back and which were not. Thanks 

Sent from my iPhone 

BQ_BEGIN
On 28 Oct 2022, at 12:39, Gaurav Yadav <[email-masked]> wrote: 

BQ_END

BQ_BEGIN

Hi ma'am, 

Given below is the call report for 27th Oct. 17 calls were picked up, 1 was missed and 15 calls went to voicemails. Jayson didn't logged in yesterday. 

	Total Incoming calls - 33 		Picked up calls % - 52% 
				
	Agent 	calls picked up 	Total Duration 	
	Erah 	17 	01:47:47 	
	Grand Total 	17 	01:47:47 	
				
	Missed calls 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	17745735879 	27-10-2022 09:22 	00:00:43 	Erah was available. 
				
	Voicemails 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	14012183407 	27-10-2022 10:56 	00:00:07 	Erah was on call. 
	17745355619 	27-10-2022 10:57 	00:00:36 	Erah was on call. 
	15089512150 	27-10-2022 11:18 	00:00:27 	Erah was on break. 
	19785026066 	27-10-2022 11:19 	00:00:38 	Erah was on break. 
	15084007979 	27-10-2022 11:25 	00:00:05 	Erah was on break. 
	15082989606 	27-10-2022 13:38 	00:00:40 	Erah was on break. 
	17742457600 	27-10-2022 13:46 	00:00:27 	Erah was on break. 
	15085611268 	27-10-2022 14:03 	00:00:09 	Erah was doing confirmation calls. 
	15084142612 	27-10-2022 14:45 	00:00:17 	Erah was doing confirmation calls. 
	15083440689 	27-10-2022 15:46 	00:00:37 	Erah was on call. 
	15083806016 	27-10-2022 16:05 	00:00:10 	Erah was available 
	15082542418 	27-10-2022 16:52 	00:00:07 	Erah was checking emails. 
	17742598416 	27-10-2022 16:56 	00:00:31 	Erah was checking emails. 
	15088269920 	27-10-2022 17:22 	00:00:40 	Erah's shift got over 
	16179303293 	27-10-2022 17:27 	00:00:35 	Erah's shift got over 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Thursday, October 27, 2022 1:33:40 PM 
Subject: Release call report- 26th Oct 

Hi ma'am, 

Given below is the call report for 26th Oct. 36 calls were picked up, 2 calls were missed and 12 calls went to voicemails. 

	Total Incoming calls - 48 	Picked up calls % - 75% 
				
	Agents 	Picked up calls 	Total Duration 	
	Erah 	19 	02:10:24 	
	Jayson 	17 	01:40:32 	
	Grand Total 	36 	03:50:56 	
				
	Missed calls 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	17745354967 	26-10-2022 13:02 	00:02:20 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	14017141366 	26-10-2022 13:16 	00:00:36 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
				
	Voicemails 			
	Caller no. 	Call time (EST) 	Duration 	Remarks 
	16179706207 	26-10-2022 09:57 	00:00:08 	Erah was on call, Jayson's shift hadn't started. 
	17742084382 	26-10-2022 10:17 	00:00:28 	Erah was on call, Jayson was available. 
	15084791262 	26-10-2022 13:06 	00:00:11 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	15084979730 	26-10-2022 13:17 	00:00:40 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	15086244700 	26-10-2022 13:20 	00:00:30 	Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls. 
	17608453406 	26-10-2022 14:07 	00:00:28 	Jayson was on call, Erah was doing confirmation calls. 
	15084791262 	26-10-2022 14:08 	00:00:36 	Jayson was on call, Erah was doing confirmation calls. 
	17749554360 	26-10-2022 14:13 	00:00:32 	Jayson was on call, Erah was doing confirmation calls. 
	15082411083 	26-10-2022 14:32 	00:00:40 	Jayson was on call, Erah was doing confirmation calls. 
	17742457600 	26-10-2022 15:30 	00:00:12 	Jayson was on break, Erah was on call. 
	15087899600 	26-10-2022 16:55 	00:00:36 	Jayson was on break, Bria on Erah's system quit unexpectedly. 
	17742084382 	26-10-2022 17:18 	00:00:07 	Jayson was on call, Erah's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, October 26, 2022 4:05:03 PM 
Subject: Release call report- 25th Oct 

Hi ma'am, 

Given below is the call report for 25th Oct. 8 calls were picked up and 4 calls went to Voicemail. Erah and Hannah were on WO. 

	Total incoming calls - 12 	Picked up calls % - 67% 	
				
	Agent 	Calls picked up 	Total Duration 	
	Jayson 	8 	00:45:24 	

	Voicemails 			
	Caller No. 	Call time (EST) 	Call Duration 	Remarks 
	17747373841 	25-10-2022 10:14 	00:00:40 	Jason was on break. 
	15083308209 	25-10-2022 12:40 	00:00:26 	Jason was on break. 
	15083415620 	25-10-2022 15:14 	00:00:19 	Jason was on break. 
	15085612031 	25-10-2022 16:22 	00:00:29 	Jason was doing confirmation. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, October 25, 2022 1:25:47 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report for 24th Oct. 43 calls were picked up and 2 calls went to Voicemail. 

	Total Incoming calls - 45 		Picked up calls % - 96% 	
				
	Agent 	Picked up calls 	Total Duration 	
	Erah 	16 	01:55:28 	
	Hannah 	22 	01:02:38 	
	Jayson 	5 	00:22:41 	
	Total 	43 	03:20:47 	
				
	Voicemails 			
	Caller no. 	Time (EST) 	Duration 	Remarks 
	16174479388 	24-10-2022 09:33 	00:00:09 	Hannah and Erah were on call. 
	12039967876 	24-10-2022 17:25 	00:00:12 	Jayson was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Friday, October 21, 2022 1:41:14 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 19th Oct 2022 14:30(EST) to 20th Oct 2022 14:30(EST). 40 calls were picked up and 18 calls went to Voicemail. 

	Total Incoming calls - 58 		Picked up calls % - 69% 	
				
	Agents 	Calls picked up 	Total Duration 	
	Erah 	21 	02:30:16 	
	Hannah 	19 	01:41:31 	
	Total 	40 	04:11:47 	
				
	Voicemails 			
	Call Time EST 	Caller no. 	Duration 	Remarks 
	19-10-2022 15:03 	15082451213 	00:00:12 	Erah was on break, Hannah was on call 
	19-10-2022 15:56 	15084798019 	00:00:40 	Erah and Hannah both were available. 
	19-10-2022 15:59 	19786185414 	00:00:40 	Erah and Hannah both were available. 
	19-10-2022 16:11 	17742754408 	00:00:14 	Erah and Hannah both were available. 
	19-10-2022 16:17 	17742754408 	00:00:40 	Erah was on break, Hannah was available. 
	19-10-2022 16:33 	16129654696 	00:00:07 	Erah was checking emails, Hannah was available 
	19-10-2022 16:35 	15088163370 	00:00:29 	Erah was checking emails, Hannah was available 
	19-10-2022 16:35 	17744205373 	00:00:24 	Erah was checking emails, Hannah was available 
	19-10-2022 16:52 	15082411083 	00:00:12 	Erah was on call, Hannah was on break. 
	19-10-2022 16:55 	15082411083 	00:00:35 	Erah was on call, Hannah was on break. 
	19-10-2022 16:57 	19786185414 	00:00:06 	Erah was on call, Hannah was on break. 
	19-10-2022 17:14 	17742754408 	00:00:32 	Hannah was on call, Erah's shift got over. 
	20-10-2022 09:56 	15086305665 	00:00:36 	Erah was on call. 
	20-10-2022 09:57 	15082081476 	00:00:27 	Erah was on call. 
	20-10-2022 11:10 	15089047999 	00:00:12 	Erah was on break. 
	20-10-2022 11:17 	15089047999 	00:00:09 	Erah was on break. 
	20-10-2022 11:41 	15085605746 	00:00:10 	Erah was checking emails. 
	20-10-2022 13:23 	17742582625 	00:00:40 	Hannah was on call and Erah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, October 19, 2022 12:47:47 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 17th Oct 2022 14:30(EST) to 18th Oct 2022 14:30(EST). 25 calls were picked up, 2 were missed and 19 calls went to Voicemail. 

	Total incoming calls - 46 	Picked up calls % - 54% 
				
	Agents 	Calls picked up 	Total Duration 	
	Hannah 	17 	01:17:21 	
	Erah 	8 	00:32:37 	
	Grand Total 	25 	01:49:58 	
				
	Missed calls 			
	Call time(EST) 	Caller no. 	Duration 	Remarks 
	18-10-2022 10:26 	19104769449 	00:01:21 	Hannah was available, Erah was on WO. 
	18-10-2022 11:03 	15083680523 	00:00:26 	Hannah was available, Erah was on WO. 
	Voicemails 			
	Call time(EST) 	Caller no. 	Duration 	Remarks 
	17-10-2022 15:02 	15083306297 	00:00:08 	Erah was on call, Hannah was on break. 
	17-10-2022 15:23 	16178175795 	00:00:31 	Hannah was on call, Erah was checking emails. 
	17-10-2022 15:27 	16312583193 	00:00:12 	Erah was checking emails, Hannah was available. 
	17-10-2022 17:04 	15084984752 	00:02:02 	Erah's shift got over, Hannah was calling 1 guest. 
	17-10-2022 17:26 	15087189797 	00:00:13 	Hannah was working on Voicemails 
	17-10-2022 17:34 	15085730174 	00:00:07 	Hannah was working on Voicemails 
	17-10-2022 17:45 	17749933030 	00:00:32 	Hannah was working on Voicemails 
	17-10-2022 17:51 	16312583193 	00:00:10 	Hannah was working on Voicemails 
	18-10-2022 10:26 	19789061427 	00:00:41 	Hannah was available, Erah was on WO. 
	18-10-2022 10:53 	16312583193 	00:00:08 	Hannah was available, Erah was on WO. 
	18-10-2022 11:00 	14013096565 	00:01:17 	Hannah was available, Erah was on WO. 
	18-10-2022 11:11 	15083680523 	00:00:14 	Hannah was available, Erah was on WO. 
	18-10-2022 11:32 	16174589529 	00:00:42 	Hannah was on call, Erah was on WO. 
	18-10-2022 11:41 	15083536939 	00:00:33 	Hannah was on call, Erah was on WO. 
	18-10-2022 12:21 	15087234155 	00:00:42 	Hannah was on break. 
	18-10-2022 12:48 	15086127994 	00:00:32 	Hannah was working on Voicemails 
	18-10-2022 12:55 	15084603508 	00:00:43 	Hannah was working on Voicemails 
	18-10-2022 13:01 	16176940792 	00:00:42 	Hannah was working on Voicemails 
	18-10-2022 13:54 	17742780294 	00:00:11 	Hannah was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Tuesday, October 18, 2022 12:52:52 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 16th Oct 2022 14:30(EST) to 17th Oct 2022 14:30(EST). 36 calls were picked up and 10 calls went to Voicemails. 

	Incoming calls - 46 		Picked up calls % - 78% 
					
	Agent 	Picked up calls 	Total duration 		
	Hannah 	24 	01:40:50 		
	Erah 	12 	01:45:05 		
	Total 	36 	03:25:55 		
					
	Voicemails 				
	Call time (EST) 	Caller no. 	Duration 	Remarks 	
	16-10-2022 15:07 	16074350557 	00:00:43 	Hannah was on break, Erah on WO 	
	16-10-2022 15:11 	15083153315 	00:01:03 	Hannah was on break, Erah on WO 	
	16-10-2022 15:28 	15085730174 	00:00:19 	Hannah was doing VM's, Erah on WO. 	
	17-10-2022 09:47 	18455460552 	00:01:02 	Erah was doing VM/emails 	
	17-10-2022 09:58 	13474391507 	00:00:12 	Erah was doing VM/emails 	
	17-10-2022 11:58 	15084782631 	00:00:13 	Erah and Hannah both were on calls. 	
	17-10-2022 11:58 	15085792760 	00:00:11 	Erah and Hannah both were on calls. 	
	17-10-2022 12:09 	17745730652 	00:00:13 	Hannah was on break, Erah was on call 	
	17-10-2022 13:30 	15089834364 	00:00:35 	Erah was doing confirmation calls, Hannah was on call 	
	17-10-2022 13:32 	15085774566 	00:00:08 	Erah was doing confirmation calls, Hannah was on call 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Monday, October 17, 2022 1:36:05 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 15th Oct 2022 14:30(EST) to 16th Oct 2022 14:30(EST). 18 calls were picked up and 10 calls went to Voicemails. 

	Total incoming calls - 28 		Picked up calls % - 64% 
				
	Agent 	Picked up calls 	Total duration 	
	Hannah 	18 	01:02:16 	
				
	Voicemails 			
	Call time (EST) 	Caller no. 	Duration 	Remarks 
	15-10-2022 15:24 	19542324807 	00:00:30 	Hannah was on break, Erah was on leave. 
	15-10-2022 15:57 	17276884305 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
	15-10-2022 16:08 	15086542094 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
	15-10-2022 16:20 	16319889347 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
	15-10-2022 18:32 	15086127994 	00:00:34 	Hannah's shift got over. 
	15-10-2022 18:34 	19788557165 	00:00:42 	Hannah's shift got over. 
	16-10-2022 10:06 	15086839343 	00:00:27 	Hannah was on break, Erah was on WO. 
	16-10-2022 10:10 	17813673257 	00:00:14 	Hannah was on break, Erah was on WO. 
	16-10-2022 10:13 	17813673257 	00:00:42 	Hannah was on break, Erah was on WO. 
	16-10-2022 12:38 	17742875923 	00:00:11 	Hannah was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Friday, October 14, 2022 1:50:52 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 12th Oct 2022 14:30(EST) to 13th Oct 2022 14:30(EST). 29 calls were picked up and 4 calls went to Voicemails. 

	Total incoming calls - 33 	Picked up calls % - 87% 
				
	Agents 	Calls picked up 	Total duration 	
	Jayson 	18 	01:43:29 	
	Erah 	10 	01:18:59 	
	Hannah 	1 	00:13:14 	
	Grand Total 	29 	03:15:42 	
				
	VM 			
	Call time (EST) 	caller number 	Duration 	Remarks 
	12-10-2022 17:44 	15084590083 	00:00:12 	Jayson was on break, Erah and Hannah's shift got over. 
	13-10-2022 10:55 	15084855325 	00:00:36 	Erah was on call, Hannah was on WO. 
	13-10-2022 13:42 	15083693099 	00:00:09 	Jayson was on call, Erah was doing confirmation calls. 
	13-10-2022 13:43 	15087350005 	00:00:07 	Jayson was on call, Erah was doing confirmation calls. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, October 12, 2022 7:57:20 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 9th Oct 2022 14:30(EST) to 10th Oct 2022 14:30(EST). 26 calls were picked up and no calls were missed. 

	Release Call report 9th Oct 14:30 to 10th Oct 14:30 EST time 
	Total Incoming calls - 26 			
					
	Agents 	Picked Up calls 	Total Duration 		
	Erah 	11 	00:55:02 		
	Hannah 	10 	00:28:38 		
	Jayson 	5 	00:41:32 		
	Grand Total 	26 	02:05:12 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Rona Galangi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, October 4, 2022 7:46:58 PM 
Subject: Release call report 

Hi Rona, 

Given below is the call report from 30th Sep 2022 14:30 to 1st Oct 2022 14:30. 44 calls were picked up and 9 went to voicemail. 

	Release call report from 30th Sep 14:30 to 1st Oct 14:30 	
	
Total Incoming calls - 53 
		Picked up calls % - 83% 
				
	Agents 	Picked up calls 	Total Duration 	
	Erah 	16 	02:14:32 	
	Hannah 	17 	01:04:10 	
	Jayson 	11 	00:57:07 	
	Total 	44 	04:15:49 	
				
	VM's 			
	Date & Time (EST) 	Caller No. 	Duration 	Remarks 
	30-09-2022 16:05 	13392210368 	0:00:39 	Hannah and Jayson were on call, Erah was doing confirmation calls/VM. 
	30-09-2022 17:09 	15088645417 	0:00:07 	Jayson was on break, Erah and Hannah's shift got over. 
	30-09-2022 17:23 	13392210368 	0:00:08 	Jayson was on call, Erah and Hannah's shift got over. 
	01-10-2022 09:35 	15083209749 	0:00:35 	Erah was on call, Hannah was checking emails. 
	01-10-2022 10:17 	15083209749 	0:00:08 	Erah was on call, Hannah was on break and Jayson was on WO. 
	01-10-2022 12:18 	17742625822 	0:00:13 	Erah was on call, Hannah was on break and Jayson was on WO. 
	01-10-2022 12:54 	15089885732 	0:00:43 	Erah was on break, Hannah was calling one guest for re consent form. 
	01-10-2022 12:55 	15088739970 	0:00:10 	Erah was on break, Hannah was calling one guest for re consent form. 
	01-10-2022 14:24 	15085056139 	0:00:33 	Hannah was on call and Erah was on break. 

Thanks, 
Gaurav 

From: "Gaurav Yadav" <[email-masked]> 
To: "Rona Galangi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, September 28, 2022 8:21:44 PM 
Subject: Release call report 26-Sep to 27-Sep. 

Hi Rona, 

Given below is the call report from 26-09-2022 14:30 to 27-09-2022 14:30. 5 calls went to voicemail. 

	
Total incoming calls - 33 
		Picked up calls % - 85% 

	Agent 	Picked up calls 	Total Duration 		
	Jayson 	17 	01:27:38 		
	Erah 	6 	00:40:07 		
	Hannah 	5 	00:35:20 		
	Grand Total 	28 	02:43:05 		

	Voicemails 				
	Date 	Caller no. 	Duration 	Remarks 	
	26-09-2022 16:50 	17743293401 	00:00:22 	Erah and Hannah were on call, and Jayson was on break 	
	26-09-2022 18:21 	15083976208 	00:00:12 	Jayson was available 	
	26-09-2022 18:24 	15083976208 	00:00:35 	Jayson was available 	
	27-09-2022 11:25 	16124089713 	00:00:25 	Jayson was on call, Erah and Hannah were on WO. 	
	27-09-2022 13:32 	15089441004 	00:00:36 	Jayson was on call, Erah and Hannah were on WO. 	

					

Thanks, 
Gaurav 

BQ_END

BQ_END