Subject: Fwd: New Bliss Protocol - questions answered!
From: Deeksha Dadu <[email-masked]>
To: "Pravesh Singh (LSM)" <[email-masked]>
Date: Thu, 27 Oct 2022 21:44:31 +0000

Sent from my iPhone

Begin forwarded message:

From: Release Concierge <[email-masked]>
Date: 27 October 2022 at 21:18:53 GMT+5:30
To: Linda Townsend <[email-masked]>, Rebecca Dybala <[email-masked]>, Christi Tarzia <[email-masked]>, Fiona Rice <[email-masked]>, Kris Waldman <[email-masked]>, K Dwyer <[email-masked]>, Katarina Koh <[email-masked]>, [email-masked], [email-masked], [email-masked], [email-masked], Saurabh Dadu <[email-masked]>, Jay Singh <[email-masked]>, Hannah Salut <[email-masked]>, [email-masked], Jayson Escala <[email-masked]>, Deeksha Dadu <[email-masked]>, Allison Duguay <[email-masked]>, [email-masked], [email-masked], Sandi Massage <[email-masked]>, [email-masked]
Subject: Re: New Bliss Protocol - questions answered!

Some great questions have come in, so I want to share answers (in red) with everyone.

  1.  Does this mean a single bliss room 25 mins @$20 cannot be booked? Correct, we will no longer book this option.
  2.  What happens to customers who have previously booked bliss @ $20/$40 for November? We will honor these appointments with 1 hour sessions.
  3.  Are there room capacities? What if people want to stay for an extended period? We will make signs with room capacities next to rooms (12 for all areas except for the Salt Room, which will be 6: 3 chairs + 3 cushions). If there are a lot of people in Bliss, we will ask them to limit their time in each area to 20 minutes at a time, though they can return to the room at a later point.

We will continue to refine the process as we see how it plays out.
Stay tuned!
Kris

On Thu, Oct 27, 2022 at 8:51 AM Release Concierge <[email-masked]<mailto:[email-masked]>> wrote:

Good morning Team!

Some folks have had some questions about how Bliss will operate starting Nov 1, 2022, so here is a review.

Guests will be encouraged to go wherever they please for as long or as little time as they want within their allocated time period (see below). Spa attendants will not guide guests to rooms, but will make sure that all rooms are turned on throughout the day. Here are the specifics:

  1.  Bliss Pass: People can book a half day Bliss Pass for $60. (Concierge: Book them in the Bliss Sign-In tab for 9am-2pm or 2-7pm on M,W,F; 9-3pm or 3-9pm on Th, 9am-1pm or 1-5pm on Sa, Su.)

  2.  Bliss only: People can book an hour for $40. (Concierge: Schedule the hour in the Bliss Sign-In tab)

  3.  Bliss with service: guests can book an hour of Bliss before or after their service. (Concierge: Schedule the hour in the Bliss Sign-In tab)

  4.  Mini or Full Release Day: a half day is included. (Concierge: Book guests in Bliss Sign-In as noted in 1 above)

If you are ever unsure about how new protocols will work, you can often find the information on the website. Please let me know if you need further clarification.

Thanks!
Kris