Subject: Fwd: Release call report- 26th Oct
From: Deeksha Dadu <[email-masked]>
To: "Pravesh Singh (LSM)" <[email-masked]>
Date: Thu, 27 Oct 2022 08:23:03 +0000

Can u please verify this? Also, please avoid taking these guys on call specially if they are alone in the shift or the other agent in the shift is on break. Thanks

Sent from my iPhone

Begin forwarded message:

From: Gaurav Yadav <[email-masked]>
Date: 27 October 2022 at 13:35:48 GMT+5:30
To: Deeksha Dadu <[email-masked]>
Subject: Release call report- 26th Oct

Hi ma'am,

Given below is the call report for 26th Oct. 36 calls were picked up, 2 calls were missed and 12 calls went to voicemails.

Total Incoming calls - 48       Picked up calls % - 75%

Agents  Picked up calls Total Duration
Erah    19      02:10:24
Jayson  17      01:40:32
Grand Total     36      03:50:56

Missed calls
Caller no.      Call time (EST) Duration        Remarks
17745354967     26-10-2022 13:02        00:02:20        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
14017141366     26-10-2022 13:16        00:00:36        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.

Voicemails
Caller no.      Call time (EST) Duration        Remarks
16179706207     26-10-2022 09:57        00:00:08        Erah was on call, Jayson's shift hadn't started.
17742084382     26-10-2022 10:17        00:00:28        Erah was on call, Jayson was available.
15084791262     26-10-2022 13:06        00:00:11        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
15084979730     26-10-2022 13:17        00:00:40        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
15086244700     26-10-2022 13:20        00:00:30        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
17608453406     26-10-2022 14:07        00:00:28        Jayson was on call, Erah was doing confirmation calls.
15084791262     26-10-2022 14:08        00:00:36        Jayson was on call, Erah was doing confirmation calls.
17749554360     26-10-2022 14:13        00:00:32        Jayson was on call, Erah was doing confirmation calls.
15082411083     26-10-2022 14:32        00:00:40        Jayson was on call, Erah was doing confirmation calls.
17742457600     26-10-2022 15:30        00:00:12        Jayson was on break, Erah was on call.
15087899600     26-10-2022 16:55        00:00:36        Jayson was on break, Bria on Erah's system quit unexpectedly.
17742084382     26-10-2022 17:18        00:00:07        Jayson was on call, Erah's shift got over.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, October 26, 2022 4:05:03 PM
Subject: Release call report- 25th Oct

Hi ma'am,

Given below is the call report for 25th Oct. 8 calls were picked up and 4 calls went to Voicemail. Erah and Hannah were on WO.

Total incoming calls - 12       Picked up calls % - 67%

Agent   Calls picked up Total Duration
Jayson  8       00:45:24

Voicemails
Caller No.      Call time (EST) Call Duration   Remarks
17747373841     25-10-2022 10:14        00:00:40        Jason was on break.
15083308209     25-10-2022 12:40        00:00:26        Jason was on break.
15083415620     25-10-2022 15:14        00:00:19        Jason was on break.
15085612031     25-10-2022 16:22        00:00:29        Jason was doing confirmation.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Tuesday, October 25, 2022 1:25:47 PM
Subject: Release call report

Hi ma'am,

Given below is the call report for 24th Oct. 43 calls were picked up and 2 calls went to Voicemail.

Total Incoming calls - 45               Picked up calls % - 96%

Agent   Picked up calls Total Duration
Erah    16      01:55:28
Hannah  22      01:02:38
Jayson  5       00:22:41
Total   43      03:20:47

Voicemails
Caller no.      Time (EST)      Duration        Remarks
16174479388     24-10-2022 09:33        00:00:09        Hannah and Erah were on call.
12039967876     24-10-2022 17:25        00:00:12        Jayson was on call

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Friday, October 21, 2022 1:41:14 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 19th Oct 2022 14:30(EST)  to  20th Oct 2022 14:30(EST). 40 calls were picked up and 18 calls went to Voicemail.

Total Incoming calls - 58               Picked up calls % - 69%

Agents  Calls picked up Total Duration
Erah    21      02:30:16
Hannah  19      01:41:31
Total   40      04:11:47

Voicemails
Call Time EST   Caller no.      Duration        Remarks
19-10-2022 15:03        15082451213     00:00:12        Erah was on break, Hannah was on call
19-10-2022 15:56        15084798019     00:00:40        Erah and Hannah both were available.
19-10-2022 15:59        19786185414     00:00:40        Erah and Hannah both were available.
19-10-2022 16:11        17742754408     00:00:14        Erah and Hannah both were available.
19-10-2022 16:17        17742754408     00:00:40        Erah was on break, Hannah was available.
19-10-2022 16:33        16129654696     00:00:07        Erah was checking emails, Hannah was available
19-10-2022 16:35        15088163370     00:00:29        Erah was checking emails, Hannah was available
19-10-2022 16:35        17744205373     00:00:24        Erah was checking emails, Hannah was available
19-10-2022 16:52        15082411083     00:00:12        Erah was on call, Hannah was on break.
19-10-2022 16:55        15082411083     00:00:35        Erah was on call, Hannah was on break.
19-10-2022 16:57        19786185414     00:00:06        Erah was on call, Hannah was on break.
19-10-2022 17:14        17742754408     00:00:32        Hannah was on call, Erah's shift got over.
20-10-2022 09:56        15086305665     00:00:36        Erah was on call.
20-10-2022 09:57        15082081476     00:00:27        Erah was on call.
20-10-2022 11:10        15089047999     00:00:12        Erah was on break.
20-10-2022 11:17        15089047999     00:00:09        Erah was on break.
20-10-2022 11:41        15085605746     00:00:10        Erah was checking emails.
20-10-2022 13:23        17742582625     00:00:40        Hannah was on call and Erah was on break.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, October 19, 2022 12:47:47 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 17th Oct 2022 14:30(EST)  to  18th Oct 2022 14:30(EST). 25 calls were picked up, 2 were missed and 19 calls went to Voicemail.

Total incoming calls - 46       Picked up calls % - 54%

Agents  Calls picked up Total Duration
Hannah  17      01:17:21
Erah    8       00:32:37
Grand Total     25      01:49:58

Missed calls
Call time(EST)  Caller no.      Duration        Remarks
18-10-2022 10:26        19104769449     00:01:21        Hannah was available, Erah was on WO.
18-10-2022 11:03        15083680523     00:00:26        Hannah was available, Erah was on WO.
Voicemails
Call time(EST)  Caller no.      Duration        Remarks
17-10-2022 15:02        15083306297     00:00:08        Erah was on call, Hannah was on break.
17-10-2022 15:23        16178175795     00:00:31        Hannah was on call, Erah was checking emails.
17-10-2022 15:27        16312583193     00:00:12        Erah was checking emails, Hannah was available.
17-10-2022 17:04        15084984752     00:02:02        Erah's shift got over, Hannah was calling 1 guest.
17-10-2022 17:26        15087189797     00:00:13        Hannah was working on Voicemails
17-10-2022 17:34        15085730174     00:00:07        Hannah was working on Voicemails
17-10-2022 17:45        17749933030     00:00:32        Hannah was working on Voicemails
17-10-2022 17:51        16312583193     00:00:10        Hannah was working on Voicemails
18-10-2022 10:26        19789061427     00:00:41        Hannah was available, Erah was on WO.
18-10-2022 10:53        16312583193     00:00:08        Hannah was available, Erah was on WO.
18-10-2022 11:00        14013096565     00:01:17        Hannah was available, Erah was on WO.
18-10-2022 11:11        15083680523     00:00:14        Hannah was available, Erah was on WO.
18-10-2022 11:32        16174589529     00:00:42        Hannah was on call, Erah was on WO.
18-10-2022 11:41        15083536939     00:00:33        Hannah was on call, Erah was on WO.
18-10-2022 12:21        15087234155     00:00:42        Hannah was on break.
18-10-2022 12:48        15086127994     00:00:32        Hannah was working on Voicemails
18-10-2022 12:55        15084603508     00:00:43        Hannah was working on Voicemails
18-10-2022 13:01        16176940792     00:00:42        Hannah was working on Voicemails
18-10-2022 13:54        17742780294     00:00:11        Hannah was on call.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Tuesday, October 18, 2022 12:52:52 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 16th Oct 2022 14:30(EST)  to  17th Oct 2022 14:30(EST). 36 calls were picked up and 10 calls went to Voicemails.

Incoming calls - 46             Picked up calls % - 78%

Agent   Picked up calls Total duration
Hannah  24      01:40:50
Erah    12      01:45:05
Total   36      03:25:55

Voicemails
Call time (EST) Caller no.      Duration        Remarks
16-10-2022 15:07        16074350557     00:00:43        Hannah was on break, Erah on WO
16-10-2022 15:11        15083153315     00:01:03        Hannah was on break, Erah on WO
16-10-2022 15:28        15085730174     00:00:19        Hannah was doing VM's, Erah on WO.
17-10-2022 09:47        18455460552     00:01:02        Erah was doing VM/emails
17-10-2022 09:58        13474391507     00:00:12        Erah was doing VM/emails
17-10-2022 11:58        15084782631     00:00:13        Erah and Hannah both were on calls.
17-10-2022 11:58        15085792760     00:00:11        Erah and Hannah both were on calls.
17-10-2022 12:09        17745730652     00:00:13        Hannah was on break, Erah was on call
17-10-2022 13:30        15089834364     00:00:35        Erah was doing confirmation calls, Hannah was on call
17-10-2022 13:32        15085774566     00:00:08        Erah was doing confirmation calls, Hannah was on call

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Monday, October 17, 2022 1:36:05 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 15th Oct 2022 14:30(EST)  to  16th Oct 2022 14:30(EST). 18 calls were picked up and 10 calls went to Voicemails.

Total incoming calls - 28               Picked up calls % - 64%

Agent   Picked up calls Total duration
Hannah  18      01:02:16

Voicemails
Call time (EST) Caller no.      Duration        Remarks
15-10-2022 15:24        19542324807     00:00:30        Hannah was on break, Erah was on leave.
15-10-2022 15:57        17276884305     00:00:42        Hannah was doing confirmation calls, Erah was on leave.
15-10-2022 16:08        15086542094     00:00:42        Hannah was doing confirmation calls, Erah was on leave.
15-10-2022 16:20        16319889347     00:00:42        Hannah was doing confirmation calls, Erah was on leave.
15-10-2022 18:32        15086127994     00:00:34        Hannah's shift got over.
15-10-2022 18:34        19788557165     00:00:42        Hannah's shift got over.
16-10-2022 10:06        15086839343     00:00:27        Hannah was on break, Erah was on WO.
16-10-2022 10:10        17813673257     00:00:14        Hannah was on break, Erah was on WO.
16-10-2022 10:13        17813673257     00:00:42        Hannah was on break, Erah was on WO.
16-10-2022 12:38        17742875923     00:00:11        Hannah was on call

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Friday, October 14, 2022 1:50:52 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 12th Oct 2022 14:30(EST)  to  13th Oct 2022 14:30(EST). 29 calls were picked up and 4 calls went to Voicemails.

Total incoming calls - 33       Picked up calls % - 87%
Agents  Calls picked up Total duration
Jayson  18      01:43:29
Erah    10      01:18:59
Hannah  1       00:13:14
Grand Total     29      03:15:42
VM
Call time (EST) caller number   Duration        Remarks
12-10-2022 17:44        15084590083     00:00:12        Jayson was on break, Erah and Hannah's shift got over.
13-10-2022 10:55        15084855325     00:00:36        Erah was on call, Hannah was on WO.
13-10-2022 13:42        15083693099     00:00:09        Jayson was on call, Erah was doing confirmation calls.
13-10-2022 13:43        15087350005     00:00:07        Jayson was on call, Erah was doing confirmation calls.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, October 12, 2022 7:57:20 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 9th Oct 2022 14:30(EST)  to  10th Oct 2022 14:30(EST). 26 calls were picked up and no calls were missed.

Release Call report 9th Oct 14:30 to 10th Oct 14:30 EST time
Total Incoming calls - 26

Agents  Picked Up calls Total Duration
Erah    11      00:55:02
Hannah  10      00:28:38
Jayson  5       00:41:32
Grand Total     26      02:05:12

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Rona Galangi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Tuesday, October 4, 2022 7:46:58 PM
Subject: Release call report

Hi Rona,

Given below is the call report from 30th Sep 2022 14:30  to  1st Oct 2022 14:30. 44 calls were picked up and 9 went to voicemail.

Release call report from 30th Sep 14:30 to 1st Oct 14:30

Total Incoming calls - 53
        Picked up calls % - 83%

Agents  Picked up calls Total Duration
Erah    16      02:14:32
Hannah  17      01:04:10
Jayson  11      00:57:07
Total   44      04:15:49

VM's
Date & Time (EST)       Caller No.      Duration        Remarks
30-09-2022 16:05        13392210368     0:00:39 Hannah and Jayson were on call, Erah was doing confirmation calls/VM.
30-09-2022 17:09        15088645417     0:00:07 Jayson was on break, Erah and Hannah's shift got over.
30-09-2022 17:23        13392210368     0:00:08 Jayson was on call, Erah and Hannah's shift got over.
01-10-2022 09:35        15083209749     0:00:35 Erah was on call, Hannah was checking emails.
01-10-2022 10:17        15083209749     0:00:08 Erah was on call, Hannah was on break and Jayson was on WO.
01-10-2022 12:18        17742625822     0:00:13 Erah was on call, Hannah was on break and Jayson was on WO.
01-10-2022 12:54        15089885732     0:00:43 Erah was on break, Hannah was calling one guest for re consent form.
01-10-2022 12:55        15088739970     0:00:10 Erah was on break, Hannah was calling one guest for re consent form.
01-10-2022 14:24        15085056139     0:00:33 Hannah was on call and Erah was on break.

Thanks,
Gaurav
________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Rona Galangi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, September 28, 2022 8:21:44 PM
Subject: Release call report 26-Sep to 27-Sep.

Hi Rona,

Given below is the call report from 26-09-2022 14:30  to  27-09-2022 14:30. 5 calls went to voicemail.

Total incoming calls - 33
Picked up calls % - 85%

Agent   Picked up calls Total Duration
Jayson  17      01:27:38
Erah    6       00:40:07
Hannah  5       00:35:20
Grand Total     28      02:43:05

Voicemails
Date    Caller no.      Duration        Remarks
26-09-2022 16:50        17743293401     00:00:22        Erah and Hannah were on call, and Jayson was on break
26-09-2022 18:21        15083976208     00:00:12        Jayson was available
26-09-2022 18:24        15083976208     00:00:35        Jayson was available
27-09-2022 11:25        16124089713     00:00:25        Jayson was on call, Erah and Hannah were on WO.
27-09-2022 13:32        15089441004     00:00:36        Jayson was on call, Erah and Hannah were on WO.

Thanks,
Gaurav