Subject: Talkdesk Maintenance - Scheduled Maintenance Update - 23 October 2022
From: [email-masked]
To: [email-masked]
Date: Tue, 18 Oct 2022 18:22:58 +0000 (UTC)

Scheduled Maintenance Update

Upcoming scheduled maintenance notice
Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, October 23rd, 2022.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

We don't expect a major impact on users, however, In the Canada region there may be performance issues with call routing, enqueued calls might be unable to be dequeued and some New calls might fail to be delivered if force queueing is enabled. Some calls might fail to be transferred to another ring group or agent as well. We will also disable Interaction Analytics in the U.S. region during this time which will cause it to be unavailable.  

This page will be updated throughout the maintenance.

Start time
Oct 23, 08:00 UTC

Components Affected
Agent Experience & Routing - Call Controls, Agent Experience & Routing - Call Flows & Routing, Reporting & Analytics - Talkdesk Interaction Analytics™

View full scheduled maintenance details https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikM9HtDI-2Fh2pAJN2IpkHHUfyjyUugL-2BxIJex-2FFEMV4cSHknIy_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXsRxghldnkZYrae9eO0C3IvCEURbh4jhcYAoBk8p3xoDN8r-2BOxo8jqR6Ecq8i9x7TrtyZEjLzIx91ceZP8kRlbC1arLmYsO1z-2FW4kSg5D7tWgtmL-2FTKYSxSU6T7o2pi4bu7XUqR96jSULK4kwxEKng964rD6kAhfhi-2FojeVnoNmdl07cGR3m-2F6Pk-2FfeXpXdaAg-3D

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