Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 13:38:43 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/252571
Agent: AJ Hurry

Answer summary including all questions.

252571 (Zendesk Ticket #252571, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Product
Warranty

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

The agent was friendly and got back in a reasonable time frame. As I noted in my ticket, it's shameful that a nearly $300 headset doesn't last even a full 3 years. My bose headset that I use for air travel has been going strong for over 10 years and is used nearly weekly.  I will not purchase or recommend EPOS products to anyone based on this experience. 
Where can we improve, and what did you like about our service?

The recipient did not answer this question.