Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 20:39:34 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/251025
Agent: Pravesh Singh

Answer summary including all questions.

251025 (Zendesk Ticket #251025, External response)

Page1

How was your experience with Epos Audio?

2

Page2

What areas affected your score?

Process
Warranty

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

It was prompt but the advice - you can glue it yourself - told me nothing that I didn’t already know.

I think it’s poor that you don’t have any repair capability and irrespective of the warranty period, it’s poor that a product, which has been cared for, falls apart and you don’t offer to repair or replace it.
Where can we improve, and what did you like about our service?

The recipient did not answer this question.