Subject: Talkdesk Customer Newsletter - September 2022
From: "Charanya Kannan - Chief Product, Engineering & Customer Officer" <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 12:00:47 -0500 (CDT)

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Customer Newsletter, September 2022
We’re thrilled to announce the 2nd annual Talkdesk Community Fest <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KV_jJXhMjkZMQDhawdv9h8mN89rjca0xwYjmYrXbD0yQu5GIhg2NVPI9ICf8yODiEcw=> will take place October 3-7, 2022! It will be a week filled with education, networking, contests, celebrations, and fun. You’ll have multiple opportunities to join other Community members to learn tips and tricks for successful programs, including

	- A discussion about how to measure technology performance and its impact on your business. Register for the session here. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KUj2OD-s0RV9OlbDIBu63e17rYQBzOXfHWiHpeTwXF06YStIfl1YxahDpT2a_NC_cYo=>
	- A workshop on how to start small and see immediate business results leveraging AI. Register for the workshop here. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KXshwKfxOiJx0Pr7O6hJCd2DC8B-KtNZEWbXPD4BSiVWHpMYdVJlNh1asYzOBBnX0CE=>
	- An introduction to a new complementary tool to help realize the value of your Talkdesk investment: the CX Maturity Assessment. Register for the session here. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KXsLLM0HVsC-ftPVcTq7hJLvWi1d50RU4IqrYerCFKPNdepfnvPQYkDDkVIuRu0IPuE=>
	- Keynote Dan Gingiss, The Experience Maker ™, providing insights on and taking questions about agent engagement strategies. Register for the keynote here. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KX3PRkJ9w_JbySLaKyY3rrRKnWzkJv2eW7RUHzKPSIsEQoA8Fn8TEJHr_e9fdJUV3uM=>
	- A guided wine tasting to get to know your fellow Talkdesk Community members and toast to your innovations in CX (non-alcohol option available). Register for the networking event here. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KRJsBBopmulCmaQhswM4dp29vv3ooNYCX14kGsUVV1Y7MjV38ObSoRGRP1oOE5FHhXs=>

Did we mention fun? There will be giveaways and contests leading up to and during Community Fest, including a chance to win two $500 Visa gift cards (one for you, one for your agent) by sharing a story of an amazing agent <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KYRH1o7cFwV1enU2YRmBLAg-44ojVO9tUvNoZ_0c0oYIJiD8dJYqMZhEUbrRbu1xOL8=> interaction you’ve witnessed (or experienced). You can learn more about this and other contests on the Community Fest page in the Community <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KV_jJXhMjkZMQDhawdv9h8mN89rjca0xwYjmYrXbD0yQu5GIhg2NVPI9ICf8yODiEcw=>. 

All Community members are encouraged to participate, but please note that certain sessions have limited capacity so early registration is encouraged! Not sure if you’re a Community member? Search your inbox for a Welcome to the Talkdesk Customer Community email or email your CSM to confirm. 

We can’t wait to see you there!
Charanya Kannan, Chief Product, Engineering & Customer Officer
Last Thursday, September 15, Talkdesk had another successful product release webinar for the Fall season, and announced that we have delivered over 100 new feature updates across more than 20 products. Many of our Product Marketing experts shared insights about new features in key areas such as digital engagement, customer feedback, artificial intelligence, workforce engagement, integrations and much more. Watch the video to see some of the exciting updates: Release Highlights <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KaMA9rrZOl4dsuw4hTM5XlbLMpyFpdR2dEzNgap3Sgh-ixxW5wY0OE9RZpNhcqtdNEc=>. 

In an effort to make our ongoing Release information more accessible to customers, Talkdesk has deployed new technology to offer a Seasonal Release Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KY_WGSyzE6a5FV4FMMoT11NFiFwQ-i0y9usJljOLCRK9QM2DPWyizlmcji08t-z4RTc=> - a one-stop-shop location where customers can access all of the content related to the Fall ‘22 Release, including 
the webinar recording and slides, a written Release Guide, product-specific segments of the webinar, and Industry Solution information. We invite you to take advantage of this resource and learn how these innovations can help you advance your CX strategy and operations.
Check out the Talkdesk Fall ‘22 Release Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KY_WGSyzE6a5FV4FMMoT11NFiFwQ-i0y9usJljOLCRK9QM2DPWyizlmcji08t-z4RTc=>

Talkdesk Phone Available in the EU
Talkdesk Phone, a modern 
cloud business phone system, can now be deployed in 24 countries across the EU on the European Regional Cloud. Check out the Unified Communications community group <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KSVZ3z8k0xw1X8pkF9160lDBSNTLwFbvizgC1WJ4R08r4PGWL8WaorUG0rbrcq52_ns=> to learn more.
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The Inside Sales Lab at the Tippie College of Business at the University of Iowa gives students hands-on sales experience that provides a sales and marketing resource to partner businesses- all while capturing data for research. The program needed a better solution for students and research data- and they turned to Talkdesk CX Cloud™. The sales lab doesn’t have weeks or months to get someone up to speed - Talkdesk is intuitive enough that students can look at the program and know how to use it. The Talkdesk for Salesforce integration is key when it comes to building contact lists, making notes and tagging, and transferring data seamlessly.
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We are happy to announce the Talkdesk Academy courses are now available in the Community, including a Talkdesk Academy group <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29Kb5gRXxGRYgW7ALsUzmZ6dXNvWeTha-g_MulBRp252yEEhyCPCrCgaOzm7hqK7I8vD4=>, in the Product Knowledge Hub. Join the group and receive updates on new product training courses and enhancements to existing courses. You'll also be able to provide feedback and influence the Academy roadmap to ensure the best learning experience for your team. In addition, there's a new AI curriculum in Talkdesk Academy available exclusively for customers in the Community. Check it out here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KUoxmwwl80J72h0hg4FIh4nVYLVTllGWxddBMZ7Tu7dHy6UmmdmLRcdc2Pb1aibQy74=>!

Speaking of AI, the next Product Roadmap Spotlight webinar will focus on AI Trainer. Join Talkdesk product experts on Thursday, October 27, for a 30-minute session that will highlight recent updates, review the roadmap and host a live Q&A session. Register today! <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KTfZtPkIFyonMcGAdrcWbfwvPT1sf39HIb4hB8n8kqx01VAAVVFCTvzyT1H2VfNYBEU=>

Calling all community members! We're so grateful for all of the time and effort you have put into the community and appreciate any feedback you have for us on how we can improve. Share your input <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KUolLtLiHeArr2-F8K0JydhkC3Ph0_r9Cveq6nR6cvEaZZtlhcqKP5jkGdtlMxFNWc8=> and you'll be entered into a drawing to win a $100 Visa gift card (or regional equivalent) at the conclusion of Community Fest! Take the survey. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KUolLtLiHeArr2-F8K0JydhkC3Ph0_r9Cveq6nR6cvEaZZtlhcqKP5jkGdtlMxFNWc8=>
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- If you haven’t heard, we’re excited to share that Talkdesk has again been positioned as a Leader in the 2022 Gartner® Magic QuadrantTM 
for Contact Center as a Service (CCaaS) <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KXOSIwXiV0TFvqxb0aNom15Y7TG2nPuEUbrMttguRz86SIZ0Tn6FWsWea-YLA8AUxvs=>! This recognition as a Leader, for the fourth consecutive year, wouldn’t have been possible without you, our valued customers. Our continued success is thanks to your consistent feedback and support!
	- Talkdesk is sponsoring Dreamforce from September 20-22 in San Francisco! You can catch our session “Elevate your CX with a single, shared customer view <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KfxkLU44FqqsEVrm8IiwAdlE1e570SsWbU38w8bt6FAslu7seuIy8AU7UKNYSRfbQMI=>” featuring Rocket Mortgage on September 22 from 9:30-10:10 AM PDT in Twin Peaks, or visit 
at booth #841 in the Campground. If you are attending and would like to schedule face time with the Talkdesk team, submit a request <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KQVo8kOUrTxN3w3KAvInHNlgI7mBq3KTlprGAEqTLakmusBiWPsusuFhQvPQoodX20o=> to set up time.
	- We’re counting down the days until Opentalk London <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29Kbg29tEhIqqpkgx5iVKX8OD1VETWm3sjv2-rkGbFR5AC1Kit7zya3i1fo-kfnIIYG54=> and Madrid <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KaGqJGx5C3_HzamvHT_NH0Viuo-kxEkSjCw96D-hEuGgfI1-aSqSXVatDQiNICSGZIs=>! Join us for our most anticipated event of the year—we’re excited to dive into how your organization can achieve customer experience excellence. All sessions will give you strategic insight into the future of contact centers, how cloud solutions are changing the game, and what you can do to ensure the best possible experiences for your customers. Registration is free and space is limited. Book your seat now <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KasZVTpXW-vXpoPZXNZveEZA_CpLAjEryqwBpt8SVJ7Rlc7ZBfSnOUNeupjjp8k3y1s=>!
	- Global approach to learning. Talkdesk is committed to providing self-service opportunities for our global customer base. In October, the Talkdesk Knowledge Base will provide articles in Spanish. On September 30th, we’ll launch a new Talkdesk Academy that will provide a new learning experience, complete with product training collections and new certifications! This new Academy experience will also be available in Spanish. All of your learning achievements and certifications are still recognized and can be accessed through the same web address (academy.talkdesk.com) with your current login. For more information, click here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KRRCIxAE5g8YNkreCqzsveT5PucbtcmJoTzCmwXxq3MkWztxm8f1yTqUioj3U_hAm0A=>.
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Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KXguQb0A3D1JNg5uUY1n1Y9d59pSg7oqeYHpo8AwqCgv-4dNtwG-Nk1q6P-PVFOQGaw=> Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KbNmkOFZOysRI-4p7nV_VAqllei5yqzi4H9Z0iZ9DsVTw4TqmsVZDl2X2ELTolSffTg=> Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KfcCN-o05QskaOdSwo6kVW2s8bW7H4CMSnIXiggLyl1NSPCrHE8kolULezlZZCTXJq8=> Talkdesk Knowledge Base
 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KTIM3HBKTQK-FF3sePjgRYW2_2G-8R8PTh0bUTmEqg0PIncYy_fxEN4-9z--GKLBowA=>
<https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KVSC9hUoFiX0MzyFvrGXSz6zEh_zQ2p48o4KULNZ9mAmVBnNz5_nR7Q6sOUGozxsVjc=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KYzAxxMqV1lK4Xnhc0bORj5r0xQ375bODgH5oSDtx7yuZRcBe7UJMB0eB_8nWxQKoPQ=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGHBR29KazXXpUSyKKwe7EnK0vSjJeDvcV-qnniNiB1PjDsy9jipjY9hRuJCukNH_sT1sG-fxE=>
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