Subject: Talkdesk Incident - Service Degradation - 9 September 2022
From: [email-masked]
To: [email-masked]
Date: Fri, 09 Sep 2022 21:19:56 +0000

Service Degradation

An update has been posted
Mitigation measures are currently in progress. Studio/IVR is able to receive and process inbound calls, Assignment/ACD is able to route calls to agents to those that are available. We expect our login systems to recover over time as our systems catch up with our mitigation measures. We will provide an update in 1 hour or sooner.

Time posted
Sep  9, 21:19 UTC

Components Affected
Platform - Talkdesk ID Login

View 5 previous incident updates https://stspg.io/19g70cx26dht

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