Subject: September's Productivity Report
From: Gaurav Yadav <[email-masked]>
To: Pritish Nandi <[email-masked]>, Abhishek Tripathi <[email-masked]>, Adelina <[email-masked]>, Arjun Hurry <[email-masked]>, Aparna Jain <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, GRACE <[email-masked]>, Jeet Behera <[email-masked]>, Josie Lau <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, Olyvia Malakar <[email-masked]>, Pravesh Singh <[email-masked]>, Sebastian <[email-masked]>, Shivangi Bhattacharya <shivangi
Cc: Ashish Dabral <[email-masked]>
Date: Thu, 8 Sep 2022 07:46:00 -0700 (MST)

Given below is September's productivity report 

07-09-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	23 	42 	65 	29 	5 	0 	2 	5 	6 	1:23:59 	37 	00:05:25 	00:00:00 	09:04:47 	00:04:06 	00:10:17 	09:24:35 	8 	5.00 	1 	
Adelina Paula Bartes 	0 	12 	29 	41 	27 	5 	8 	5 	2 	1 	0:11:28 	41 	00:24:21 	06:35:46 	00:58:31 	00:00:00 	01:05:27 	09:04:05 	8 	5.00 	1 	
AJ Hurry 	0 	11 	36 	47 	27 	7 	5 	2 	0 	1 	0:17:00 	35 	00:01:04 	05:09:57 	02:30:24 	00:00:00 	00:23:54 	08:05:19 	8 	0.00 	0 	
Aparna Jain 	21 	54 	287 	362 	83 	70 	0 	1 	1 	0 	0:00:00 	84 	00:02:27 	00:00:00 	04:09:26 	00:00:00 	00:03:01 	04:14:54 	8 	3.69 	13 	
Denisa Magda 	0 	14 	21 	35 	14 	2 	2 	3 	3 	0 	0:00:00 	19 	00:10:47 	03:43:08 	00:23:58 	00:00:12 	00:16:13 	04:34:18 	5 	0.00 	0 	
Grace Boussi 	0 	15 	20 	35 	21 	6 	4 	7 	4 	0 	0:00:00 	32 	00:16:56 	03:01:50 	00:31:51 	00:00:00 	00:34:35 	04:25:12 	4 	0.00 	0 	
Ismael Zakaria 	0 	12 	29 	41 	22 	5 	8 	7 	1 	0 	0:00:00 	37 	00:55:02 	05:56:49 	01:03:14 	00:00:00 	00:58:07 	08:53:12 	8 	0.00 	0 	
Jeet Behera 	0 	9 	38 	47 	38 	7 	5 	13 	0 	2 	0:32:12 	58 	00:28:44 	06:16:23 	01:12:46 	00:00:00 	01:03:08 	09:01:01 	8 	0.00 	0 	
Josie Lau 	0 	2 	35 	37 	36 	6 	6 	6 	10 	0 	0:00:00 	48 	00:05:34 	07:22:06 	00:49:06 	00:00:07 	00:50:49 	09:07:42 	8 	5.00 	3 	
Mary Grace Matsumoto 	0 	14 	27 	41 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:26:02 	00:00:12 	00:00:00 	00:00:00 	00:26:14 	0 	0.00 	0 	
Olyvia Malakar 	0 	46 	232 	278 	54 	65 	0 	0 	0 	0 	0:00:00 	54 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.77 	9 	
Pravesh Singh 	0 	1 	16 	17 	15 	10 	7 	11 	0 	1 	0:00:00 	34 	00:16:39 	06:06:00 	01:28:20 	00:00:00 	00:59:27 	08:50:26 	8 	5.00 	1 	
Pritish Nandi 	0 	0 	6 	6 	3 	2 	0 	0 	0 	0 	0:00:00 	3 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	6 	37 	43 	35 	7 	5 	10 	5 	0 	0:00:00 	50 	00:32:28 	06:52:59 	00:59:12 	00:00:00 	00:36:59 	09:01:38 	8 	5.00 	1 	
Shivangi Bhattacharya 	0 	10 	33 	43 	32 	13 	5 	7 	1 	2 	0:27:06 	46 	00:39:42 	06:41:06 	00:40:27 	00:00:00 	00:57:35 	08:58:50 	8 	3.00 	2 	
Sven Thiele 	0 	18 	29 	47 	24 	6 	4 	12 	5 	0 	0:00:00 	40 	00:33:53 	05:19:33 	01:44:50 	00:00:00 	01:18:50 	08:57:06 	8 	0.00 	0 	
Tiantian Xiang 	1 	4 	28 	33 	30 	4 	6 	0 	6 	0 	0:00:00 	36 	00:04:27 	06:17:12 	01:43:13 	00:00:00 	00:56:15 	09:01:07 	8 	5.00 	1 	

06-09-2022 		
	Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	41 	5 	1 	5 	5 	8 	1:24:23 	55 	00:10:01 	00:00:00 	08:53:09 	00:00:00 	00:14:13 	09:17:23 	8 	5.00 	1 	
Adelina Paula Bartes 	25 	11 	5 	9 	4 	0 	0:00:00 	39 	00:23:33 	05:48:09 	01:48:57 	00:00:00 	00:59:31 	09:00:10 	8 	4.00 	1 	
AJ Hurry 	44 	13 	3 	3 	0 	2 	0:18:48 	52 	00:02:07 	06:28:43 	02:12:27 	00:00:00 	00:25:36 	09:08:53 	8 	0.00 	0 	
Aparna Jain 	80 	81 	0 	1 	0 	0 	0:00:00 	81 	00:00:19 	00:00:00 	07:51:55 	00:00:00 	00:01:14 	07:53:28 	8 	3.00 	2 	
Denisa Magda 	18 	5 	5 	0 	2 	0 	0:00:00 	23 	00:12:17 	04:14:14 	00:08:13 	00:00:00 	00:18:07 	04:52:51 	5 	0.00 	0 	
Grace Boussi 	30 	7 	3 	8 	3 	0 	0:00:00 	41 	00:06:47 	03:26:06 	00:34:42 	00:00:00 	00:21:13 	04:28:48 	4 	0.00 	0 	
Ismael Zakaria 	17 	5 	5 	6 	4 	0 	0:00:00 	28 	00:44:38 	06:22:05 	00:40:58 	00:00:04 	01:17:09 	09:04:54 	8 	0.00 	0 	
Jeet Behera 	27 	4 	1 	13 	0 	4 	0:56:15 	45 	00:14:52 	06:57:21 	01:19:24 	00:00:00 	00:28:58 	09:00:35 	8 	0.00 	0 	
Josie Lau 	42 	12 	10 	5 	7 	1 	0:02:21 	58 	00:09:52 	06:57:38 	00:52:27 	00:00:03 	01:07:19 	09:07:19 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	2.50 	2 	
Olyvia Malakar 	73 	72 	0 	1 	0 	0 	0:00:00 	74 	00:00:12 	00:00:00 	07:54:34 	00:00:00 	00:00:32 	07:55:18 	8 	5.00 	5 	
Pravesh Singh 	18 	13 	3 	3 	0 	4 	2:06:41 	28 	00:06:54 	06:39:00 	01:32:16 	00:10:54 	00:31:36 	09:00:40 	8 	1.00 	1 	
Pritish Nandi 	2 	0 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	23 	7 	5 	2 	2 	0 	0:00:00 	30 	00:24:53 	06:06:17 	01:14:17 	00:03:40 	01:05:09 	08:54:16 	8 	0.00 	0 	
Shivangi Bhattacharya 	36 	6 	3 	8 	0 	3 	0:20:51 	50 	00:34:16 	06:28:51 	00:49:43 	00:01:49 	00:42:28 	08:37:07 	8 	1.00 	1 	
Sven Thiele 	33 	4 	5 	11 	5 	0 	0:00:00 	49 	00:37:35 	05:58:39 	01:19:14 	00:00:00 	01:06:17 	09:01:45 	8 	4.00 	1 	
Tiantian Xiang 	27 	12 	10 	2 	4 	2 	0:00:42 	41 	00:14:01 	06:15:23 	01:21:51 	00:02:50 	01:06:16 	09:00:21 	8 	5.00 	1 	

05-09-2022 		
	Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	31 	4 	0 	2 	1 	11 	2:05:23 	44 	00:02:20 	00:00:00 	08:13:26 	00:02:34 	00:03:22 	08:21:42 	8 	0.00 	0 	
Adelina Paula Bartes 	33 	18 	13 	5 	5 	1 	0:06:46 	52 	00:15:16 	06:13:48 	02:06:27 	00:17:37 	00:25:39 	09:18:47 	8 	5.00 	3 	
AJ Hurry 	25 	5 	3 	2 	0 	0 	0:00:00 	30 	00:01:05 	06:42:53 	01:37:16 	00:00:00 	00:25:38 	08:46:52 	8 	4.00 	1 	
Aparna Jain 	89 	32 	0 	2 	0 	0 	0:00:00 	91 	00:00:43 	00:00:00 	05:06:31 	00:00:00 	00:01:01 	05:08:15 	8 	5.00 	3 	
Denisa Magda 	17 	4 	3 	4 	4 	0 	0:00:00 	24 	00:06:34 	05:00:34 	00:19:06 	00:00:00 	00:16:49 	05:43:03 	5 	0.00 	0 	
Grace Boussi 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Ismael Zakaria 	14 	12 	13 	5 	0 	0 	0:00:00 	32 	00:41:32 	06:05:28 	00:48:59 	00:00:00 	01:04:38 	08:40:37 	8 	0.00 	0 	
Jeet Behera 	38 	11 	1 	6 	0 	5 	0:55:20 	50 	00:03:36 	07:05:52 	01:37:18 	00:00:00 	00:08:38 	08:55:24 	8 	3.50 	2 	
Josie Lau 	49 	20 	15 	6 	13 	1 	0:02:17 	71 	00:19:30 	05:52:52 	01:14:26 	00:02:16 	01:31:44 	09:00:48 	8 	5.00 	3 	
Mary Grace Matsumoto 	16 	5 	4 	3 	2 	0 	0:00:00 	23 	00:08:52 	07:27:22 	00:50:12 	00:00:00 	00:32:53 	08:59:19 	8 	5.00 	1 	
Olyvia Malakar 	96 	57 	0 	0 	0 	0 	0:00:00 	96 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.50 	6 	
Pravesh Singh 	10 	3 	1 	1 	0 	1 	0:02:00 	13 	00:01:39 	06:07:14 	01:11:03 	00:00:00 	00:02:13 	07:22:09 	8 	0.00 	0 	
Pritish Nandi 	2 	4 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	36 	13 	11 	1 	1 	0 	0:00:00 	48 	00:24:36 	06:46:57 	00:59:09 	00:00:00 	00:45:57 	08:56:39 	8 	0.00 	0 	
Shivangi Bhattacharya 	37 	19 	14 	1 	0 	6 	0:49:20 	58 	00:40:28 	07:08:26 	00:48:46 	00:00:00 	00:32:29 	09:10:09 	8 	0.00 	0 	
Sven Thiele 	26 	13 	10 	10 	1 	0 	0:00:00 	46 	00:22:33 	06:22:46 	01:23:58 	00:00:00 	00:48:02 	08:57:19 	8 	4.66 	3 	
Tiantian Xiang 	58 	22 	10 	5 	14 	9 	0:53:38 	82 	00:17:55 	04:47:42 	01:05:47 	01:28:52 	01:24:19 	09:04:35 	8 	5.00 	1 	

02-09-2022 		
	Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	42 	7 	1 	7 	3 	10 	1:10:55 	60 	00:07:10 	00:00:00 	08:21:46 	00:00:00 	00:38:26 	09:07:22 	8 	0.00 	0 	
Adelina Paula Bartes 	24 	6 	4 	6 	3 	2 	0:17:26 	36 	00:14:37 	05:31:56 	02:29:14 	00:00:03 	00:43:16 	08:59:06 	8 	5.00 	1 	
AJ Hurry 	33 	4 	1 	3 	0 	1 	0:00:00 	38 	00:28:33 	04:50:22 	01:24:46 	02:50:21 	00:25:58 	10:00:00 	8 	5.00 	1 	
Aparna Jain 	67 	80 	0 	0 	0 	0 	0:00:00 	67 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	5 	
Denisa Magda 	25 	2 	3 	8 	4 	0 	0:00:00 	36 	00:09:10 	04:09:38 	00:20:47 	00:00:00 	00:22:23 	05:01:58 	5 	0.00 	0 	
Grace Boussi 	24 	2 	4 	5 	3 	0 	0:00:00 	33 	00:10:55 	02:33:54 	00:34:05 	00:00:00 	00:54:06 	04:13:00 	4 	0.00 	0 	
Ismael Zakaria 	24 	3 	2 	9 	3 	0 	0:00:00 	35 	00:20:09 	06:58:47 	00:56:18 	00:00:00 	00:28:01 	08:43:15 	8 	0.00 	0 	
Jeet Behera 	37 	9 	3 	4 	0 	5 	1:28:20 	49 	00:12:25 	06:30:54 	01:52:30 	00:00:00 	00:15:32 	08:51:21 	8 	0.00 	0 	
Josie Lau 	36 	16 	11 	8 	8 	0 	0:00:00 	55 	00:10:47 	06:14:35 	01:24:25 	00:00:00 	01:10:30 	09:00:17 	8 	5.00 	3 	
Mary Grace Matsumoto 	28 	6 	5 	2 	4 	0 	0:00:00 	35 	00:05:33 	07:55:22 	00:30:28 	00:01:15 	00:34:40 	09:07:18 	8 	0.00 	0 	
Olyvia Malakar 	72 	95 	0 	0 	0 	0 	0:00:00 	72 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	7 	
Pravesh Singh 	20 	10 	3 	6 	0 	4 	0:24:12 	33 	00:06:17 	06:37:40 	01:12:01 	00:00:00 	00:29:02 	08:25:00 	8 	5.00 	1 	
Pritish Nandi 	4 	1 	0 	0 	0 	0 	0:00:00 	4 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	26 	10 	6 	0 	1 	0 	0:00:00 	32 	00:16:10 	07:05:35 	01:06:59 	00:00:00 	00:32:07 	09:00:51 	8 	1.00 	1 	
Shivangi Bhattacharya 	42 	12 	6 	11 	4 	3 	0:58:53 	62 	00:28:24 	07:07:02 	00:47:19 	00:06:11 	00:37:23 	09:06:19 	8 	1.00 	1 	
Sven Thiele 	23 	10 	7 	6 	2 	0 	0:00:00 	36 	00:26:01 	06:15:53 	01:28:25 	00:00:00 	00:48:43 	08:59:02 	8 	5.00 	2 	
Tiantian Xiang 	31 	16 	16 	3 	7 	0 	0:00:00 	50 	00:20:10 	05:34:18 	01:08:18 	00:03:55 	01:54:19 	09:01:00 	8 	5.00 	1 	

01-09-2022 		
	Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	43 	9 	1 	4 	6 	6 	0:51:03 	54 	00:08:04 	00:00:00 	08:38:34 	00:00:17 	00:22:42 	09:09:37 	8 	5.00 	1 	
Adelina Paula Bartes 	39 	4 	2 	13 	9 	0 	0:00:00 	54 	00:20:43 	05:38:11 	01:49:20 	00:00:00 	01:11:04 	08:59:18 	8 	3.00 	2 	
AJ Hurry 	32 	2 	2 	2 	0 	0 	0:00:00 	36 	00:17:57 	05:20:57 	02:27:24 	00:00:00 	00:13:23 	08:19:41 	8 	0.00 	0 	
Aparna Jain 	88 	95 	0 	2 	2 	0 	0:00:00 	90 	00:01:45 	00:00:00 	05:15:39 	00:00:00 	00:04:16 	05:21:40 	8 	4.40 	5 	
Denisa Magda 	11 	1 	1 	1 	2 	0 	0:00:00 	13 	00:02:11 	04:21:17 	00:17:57 	00:00:00 	00:10:43 	04:52:08 	5 	1.00 	1 	
Grace Boussi 	28 	6 	6 	8 	3 	0 	0:00:00 	42 	00:26:47 	02:18:59 	00:55:38 	00:00:00 	01:12:54 	04:54:18 	4 	0.00 	0 	
Ismael Zakaria 	19 	6 	4 	3 	1 	0 	0:00:00 	26 	00:25:14 	07:08:03 	01:03:27 	00:00:00 	01:06:04 	09:42:48 	8 	0.00 	0 	
Jeet Behera 	50 	8 	1 	14 	0 	3 	0:46:46 	68 	00:20:20 	07:15:31 	00:57:56 	00:00:00 	00:27:47 	09:01:34 	8 	0.00 	0 	
Josie Lau 	38 	6 	10 	6 	5 	0 	0:00:00 	54 	00:09:06 	06:58:15 	00:50:28 	00:00:00 	01:04:36 	09:02:25 	8 	0.00 	0 	
Mary Grace Matsumoto 	19 	7 	4 	2 	1 	0 	0:00:00 	25 	00:06:02 	07:58:32 	00:40:55 	00:00:00 	00:13:31 	08:59:00 	8 	2.33 	3 	
Olyvia Malakar 	84 	92 	0 	0 	2 	0 	0:00:00 	84 	00:00:30 	00:00:00 	04:54:10 	00:00:00 	00:01:31 	04:56:11 	8 	4.70 	10 	
Pravesh Singh 	28 	11 	8 	4 	0 	1 	0:00:00 	41 	00:27:32 	05:51:59 	00:55:09 	00:41:35 	01:01:11 	08:57:26 	4 	5.00 	1 	
Pritish Nandi 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	35 	11 	6 	0 	1 	0 	0:00:00 	41 	00:23:52 	06:42:39 	01:02:42 	00:00:00 	00:49:16 	08:58:29 	8 	0.00 	0 	
Shivangi Bhattacharya 	35 	5 	4 	4 	0 	0 	0:00:00 	43 	00:39:22 	07:01:36 	00:35:37 	09:33:50 	00:39:35 	18:30:00 	8 	0.00 	0 	
Sven Thiele 	34 	7 	1 	15 	13 	0 	0:00:00 	50 	00:26:44 	05:53:09 	01:32:28 	00:00:00 	01:07:40 	09:00:01 	8 	5.00 	1 	
Tiantian Xiang 	37 	15 	8 	3 	13 	1 	0:37:15 	49 	00:11:21 	06:12:38 	01:03:41 	00:38:27 	00:54:40 	09:00:47 	8 	5.00 	1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 31, 2022 3:41:15 PM 
Subject: Yesterday's Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

30-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	14 	41 	55 	38 	4 	0 	3 	1 	9 	1:12:11 	50 	00:01:00 	00:00:00 	09:20:07 	00:00:00 	00:02:37 	09:23:44 	8 	0.00 	0 	
Adelina Paula Bartes 	0 	3 	24 	27 	29 	11 	3 	5 	2 	3 	0:14:30 	40 	00:15:23 	06:34:17 	01:26:28 	00:00:00 	00:47:15 	09:03:23 	8 	1.00 	2 	
AJ Hurry 	0 	11 	41 	52 	49 	12 	4 	5 	0 	2 	0:16:25 	60 	00:13:06 	05:26:26 	02:42:54 	00:00:00 	00:33:06 	08:55:32 	8 	0.00 	0 	
Aparna Jain 	42 	78 	271 	391 	79 	54 	0 	0 	0 	0 	0:00:00 	79 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	3.66 	3 	
Denisa Magda 	0 	10 	27 	37 	23 	5 	3 	5 	0 	0 	0:00:00 	31 	00:11:28 	06:59:33 	00:15:56 	00:00:00 	00:26:19 	07:53:16 	8 	0.00 	0 	
Grace Boussi 	0 	23 	20 	43 	18 	5 	5 	3 	0 	0 	0:00:00 	26 	00:14:38 	02:46:28 	01:01:25 	00:00:00 	00:42:37 	04:45:08 	4 	5.00 	2 	
Ismael Zakaria 	0 	16 	19 	35 	15 	5 	5 	3 	1 	0 	0:00:00 	23 	00:21:29 	06:01:16 	01:27:12 	00:00:00 	01:06:29 	08:56:26 	8 	5.00 	2 	
Jeet Behera 	0 	13 	48 	61 	50 	7 	7 	6 	0 	3 	0:57:58 	66 	00:45:43 	06:06:01 	01:09:13 	00:00:00 	01:02:47 	09:03:44 	8 	0.00 	0 	
Josie Lau 	0 	1 	44 	45 	59 	20 	22 	5 	7 	0 	0:00:00 	86 	00:14:41 	06:07:33 	00:41:00 	00:01:34 	01:55:41 	09:00:29 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	34 	38 	21 	10 	7 	7 	5 	0 	0:00:00 	35 	00:14:06 	07:03:06 	00:51:39 	00:00:00 	00:50:26 	08:59:17 	8 	0.00 	0 	
Olyvia Malakar 	0 	34 	226 	260 	56 	54 	0 	1 	0 	0 	0:00:00 	57 	00:03:58 	00:00:00 	04:04:30 	00:00:00 	00:03:34 	04:12:02 	8 	4.33 	6 	
Pravesh Singh 	0 	5 	21 	26 	40 	10 	5 	8 	0 	3 	0:25:16 	56 	00:13:14 	05:44:32 	01:46:56 	00:00:00 	01:10:02 	08:54:44 	8 	0.00 	0 	
Pritish Nandi 	0 	0 	2 	2 	1 	0 	0 	0 	0 	0 	0:00:00 	1 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	7 	33 	40 	28 	7 	6 	3 	1 	0 	0:00:00 	37 	00:26:20 	06:06:24 	01:44:15 	00:00:00 	00:43:17 	09:00:16 	8 	5.00 	1 	
Shivangi Bhattacharya 	0 	4 	47 	51 	25 	10 	5 	5 	1 	2 	0:26:38 	37 	00:38:59 	07:03:03 	00:46:09 	00:00:00 	00:34:39 	09:02:50 	8 	0.00 	0 	
Sven Thiele 	0 	16 	29 	45 	34 	7 	3 	13 	5 	0 	0:00:00 	50 	00:20:28 	06:22:24 	01:23:10 	00:11:11 	00:43:27 	09:00:40 	8 	5.00 	1 	
Tiantian Xiang 	0 	5 	33 	38 	34 	14 	14 	1 	7 	0 	0:00:00 	49 	00:09:31 	06:19:10 	01:03:54 	00:00:00 	01:21:02 	08:53:37 	8 	5.00 	1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 30, 2022 2:21:49 PM 
Subject: Yesterday's Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

29-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	17 	37 	54 	41 	8 	0 	3 	0 	6 	0:55:37 	50 	00:01:02 	00:00:00 	09:10:28 	00:00:00 	00:04:01 	09:15:31 	8 	0.00 	0 	
Adelina Paula Bartes 	0 	16 	21 	37 	36 	19 	12 	4 	5 	1 	0:02:59 	53 	00:19:14 	06:33:37 	01:44:29 	00:00:00 	00:24:27 	09:01:47 	8 	5.00 	1 	
AJ Hurry 	0 	22 	38 	60 	26 	3 	4 	0 	0 	1 	0:09:18 	31 	00:08:53 	05:30:11 	02:21:06 	00:09:41 	00:21:56 	08:31:47 	8 	0.00 	0 	
Aparna Jain 	26 	51 	287 	364 	83 	42 	0 	0 	0 	0 	0:00:00 	83 	00:00:00 	00:00:00 	05:14:41 	00:00:00 	00:00:00 	05:14:41 	8 	3.66 	3 	
Denisa Magda 	0 	20 	20 	40 	20 	10 	5 	4 	0 	0 	0:00:00 	29 	00:08:13 	05:49:13 	01:14:42 	00:00:00 	00:26:54 	07:39:02 	5 	3.00 	1 	
Grace Boussi 	0 	19 	24 	43 	18 	3 	7 	6 	1 	0 	0:00:00 	31 	00:30:48 	02:28:18 	00:34:31 	00:04:29 	00:51:52 	04:29:58 	4 	0.00 	0 	
Ismael Zakaria 	0 	19 	19 	38 	17 	5 	9 	5 	0 	0 	0:00:00 	31 	00:28:43 	05:55:18 	01:45:48 	00:00:00 	00:39:05 	08:48:54 	8 	0.00 	0 	
Jeet Behera 	0 	20 	42 	62 	47 	4 	5 	7 	0 	3 	0:34:05 	62 	00:20:43 	06:03:14 	01:19:09 	00:00:00 	01:11:31 	08:54:37 	8 	5.00 	1 	
Josie Lau 	0 	1 	40 	41 	43 	49 	22 	6 	8 	0 	0:00:00 	71 	00:18:29 	05:33:49 	01:17:54 	00:00:03 	01:52:46 	09:03:01 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	32 	36 	23 	11 	10 	4 	6 	0 	0:00:00 	37 	00:20:21 	07:08:41 	00:53:45 	00:00:07 	01:00:41 	09:23:35 	8 	0.00 	0 	
Olyvia Malakar 	0 	38 	220 	258 	98 	87 	0 	6 	1 	0 	0:00:00 	104 	00:03:28 	00:00:00 	04:50:55 	00:00:00 	00:07:37 	05:02:00 	8 	4.55 	9 	
Pravesh Singh 	0 	3 	23 	26 	23 	9 	2 	6 	0 	1 	0:26:14 	32 	00:07:02 	05:27:10 	01:20:19 	01:27:00 	00:27:09 	08:48:40 	8 	0.00 	0 	
Pritish Nandi 	0 	0 	2 	2 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	10 	39 	49 	32 	15 	15 	0 	1 	0 	0:00:00 	47 	00:29:37 	06:27:06 	00:57:57 	00:00:19 	01:05:50 	09:00:49 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	4 	46 	50 	43 	14 	12 	4 	2 	2 	0:43:32 	61 	00:35:52 	07:02:40 	00:49:11 	00:00:00 	00:29:57 	08:57:40 	8 	0.00 	0 	
Sven Thiele 	0 	16 	31 	47 	23 	17 	13 	6 	1 	0 	0:00:00 	42 	00:24:32 	06:23:45 	01:19:00 	00:00:00 	00:51:08 	08:58:25 	8 	0.00 	0 	
Tiantian Xiang 	0 	4 	37 	41 	53 	31 	13 	11 	8 	1 	0:25:27 	78 	00:13:00 	05:11:31 	01:07:36 	00:25:34 	02:05:12 	09:02:53 	8 	5.00 	1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 29, 2022 2:27:34 PM 
Subject: Productivity Report 

Hello Team, 

Given below is friday's productivity report. 

26-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	37 	22 	59 	29 	5 	1 	1 	1 	5 	1:00:13 	36 	00:00:46 	00:00:00 	07:47:04 	00:00:00 	00:13:37 	08:01:27 	8 	4.00 	2 	
Adelina Paula Bartes 	0 	30 	14 	44 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
AJ Hurry 	0 	12 	43 	55 	41 	10 	3 	7 	1 	2 	0:22:52 	53 	00:02:08 	05:58:43 	02:05:59 	00:00:00 	00:34:55 	08:41:45 	8 	5.00 	1 	
Aparna Jain 	23 	52 	273 	348 	67 	70 	0 	1 	0 	0 	0:00:00 	68 	00:00:42 	00:00:00 	03:53:31 	00:00:00 	00:01:25 	03:55:38 	8 	4.25 	4 	
Denisa Magda 	0 	24 	16 	40 	24 	10 	4 	8 	0 	0 	0:00:00 	36 	00:20:43 	03:48:07 	00:28:32 	00:00:00 	00:38:20 	05:15:42 	5 	4.00 	1 	
Grace Boussi 	0 	21 	17 	38 	24 	7 	5 	0 	1 	0 	0:00:00 	29 	00:06:27 	03:02:47 	00:41:01 	00:00:00 	00:46:20 	04:36:35 	4 	0.00 	0 	
Ismael Zakaria 	0 	12 	21 	33 	18 	11 	7 	5 	0 	0 	0:00:00 	30 	00:58:18 	04:45:36 	01:48:06 	00:00:00 	01:19:09 	08:51:09 	8 	0.00 	0 	
Jeet Behera 	0 	29 	28 	57 	41 	13 	5 	13 	0 	5 	0:27:05 	64 	01:08:46 	05:33:58 	01:04:06 	00:00:00 	01:13:35 	09:00:25 	8 	1.00 	1 	
Josie Lau 	0 	1 	35 	36 	34 	29 	10 	5 	10 	1 	0:02:01 	50 	00:09:19 	06:34:51 	01:24:54 	00:00:03 	00:58:51 	09:07:58 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	8 	24 	32 	8 	2 	2 	3 	1 	0 	0:00:00 	13 	00:06:33 	04:39:28 	00:22:18 	03:24:17 	00:18:32 	08:51:08 	5 	0.00 	0 	
Olyvia Malakar 	0 	35 	239 	274 	72 	67 	0 	0 	0 	0 	0:00:00 	72 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.33 	6 	
Pravesh Singh 	0 	6 	25 	31 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Pritish Nandi 	0 	1 	1 	2 	1 	0 	0 	0 	0 	0 	0:00:00 	1 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	37 	45 	29 	6 	5 	2 	0 	1 	0:00:00 	37 	00:31:03 	06:32:11 	01:01:04 	00:00:00 	00:54:57 	08:59:15 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	1 	47 	48 	37 	13 	2 	7 	1 	3 	0:46:41 	49 	00:29:38 	07:21:33 	00:30:32 	00:00:00 	00:44:32 	09:06:15 	8 	0.00 	0 	
Sven Thiele 	0 	16 	32 	48 	21 	13 	8 	3 	2 	0 	0:00:00 	32 	00:31:34 	05:35:23 	01:44:51 	00:00:00 	01:06:21 	08:58:09 	8 	0.00 	0 	
Tiantian Xiang 	0 	15 	31 	46 	32 	14 	5 	6 	4 	1 	0:02:10 	44 	00:13:54 	06:28:56 	01:07:24 	00:01:58 	01:12:13 	09:04:25 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 26, 2022 2:21:34 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

25-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	15 	25 	40 	33 	8 	0 	2 	4 	2 	0:14:57 	37 	00:03:06 	00:00:00 	08:42:35 	00:00:00 	00:04:03 	08:49:44 	8 	3.25 	4 	
Adelina Paula Bartes 	0 	15 	26 	41 	33 	12 	7 	12 	5 	1 	0:05:52 	53 	00:26:41 	05:57:04 	01:31:37 	00:06:01 	01:02:22 	09:03:45 	8 	4.33 	3 	
AJ Hurry 	0 	4 	46 	50 	51 	10 	3 	4 	0 	1 	0:00:00 	59 	00:04:20 	06:15:05 	01:23:34 	00:05:16 	00:23:13 	08:11:28 	8 	1.00 	1 	
Aparna Jain 	38 	74 	226 	338 	63 	49 	0 	2 	4 	0 	0:00:00 	65 	00:00:59 	00:00:00 	03:04:02 	00:00:00 	00:04:16 	03:09:17 	8 	4.75 	8 	
Denisa Magda 	0 	25 	16 	41 	15 	5 	3 	5 	1 	0 	0:00:00 	23 	00:04:24 	04:23:35 	00:15:46 	00:00:00 	00:15:41 	04:59:26 	5 	0.00 	0 	
Grace Boussi 	0 	19 	21 	40 	22 	6 	4 	3 	3 	0 	0:00:00 	29 	00:08:50 	03:15:35 	00:51:02 	00:00:00 	00:27:54 	04:43:21 	4 	0.00 	0 	
Ismael Zakaria 	0 	11 	19 	30 	9 	6 	4 	2 	0 	0 	0:00:00 	15 	00:21:50 	06:37:50 	01:12:02 	00:00:00 	00:35:15 	08:46:57 	8 	0.00 	0 	
Jeet Behera 	0 	10 	34 	44 	43 	10 	5 	10 	0 	3 	0:45:02 	61 	00:13:57 	06:36:13 	01:18:34 	00:32:12 	00:20:37 	09:01:33 	8 	0.00 	0 	
Josie Lau 	0 	0 	34 	34 	39 	3 	5 	5 	8 	0 	0:00:00 	49 	00:06:31 	07:07:52 	01:11:06 	00:00:00 	00:37:53 	09:03:22 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	24 	28 	21 	8 	7 	5 	2 	0 	0:00:00 	33 	00:16:14 	07:15:23 	00:42:16 	00:00:49 	00:54:34 	09:09:16 	8 	0.00 	0 	
Olyvia Malakar 	0 	124 	158 	282 	65 	56 	0 	2 	1 	0 	0:00:00 	67 	00:04:15 	00:00:00 	03:21:16 	00:00:00 	00:02:33 	03:28:04 	8 	4.85 	7 	
Pravesh Singh 	0 	2 	28 	30 	45 	15 	5 	4 	0 	3 	0:03:48 	57 	00:05:54 	05:09:45 	02:43:52 	00:39:54 	00:42:59 	09:22:24 	8 	3.00 	3 	
Pritish Nandi 	0 	0 	2 	2 	2 	7 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:23:11 	00:00:00 	00:00:00 	00:23:11 	8 	0.00 	0 	
Sebastian Coldea 	0 	7 	39 	46 	32 	14 	7 	0 	0 	0 	0:00:00 	39 	00:24:48 	06:48:05 	01:07:22 	00:00:00 	00:35:50 	08:56:05 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	4 	35 	39 	36 	7 	4 	9 	1 	2 	0:20:06 	51 	00:26:52 	06:51:06 	00:41:40 	00:10:20 	00:46:09 	08:56:07 	8 	0.00 	0 	
Sven Thiele 	0 	18 	25 	43 	28 	12 	7 	7 	1 	0 	0:00:00 	42 	00:24:46 	06:18:35 	01:15:48 	00:00:00 	01:06:38 	09:05:47 	8 	5.00 	4 	
Tiantian Xiang 	0 	4 	35 	39 	38 	7 	7 	5 	6 	2 	0:26:57 	52 	00:11:17 	06:15:09 	01:06:05 	00:31:44 	01:00:06 	09:04:21 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 25, 2022 2:28:50 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

24-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	14 	32 	46 	33 	7 	0 	1 	0 	5 	1:09:53 	39 	00:00:13 	00:00:00 	04:38:54 	00:00:00 	00:01:15 	04:40:22 	8 	5.00 	1 	
Adelina Paula Bartes 	0 	16 	27 	43 	20 	7 	7 	12 	5 	1 	0:20:58 	40 	00:27:50 	05:35:19 	01:42:18 	00:01:38 	01:12:32 	08:59:37 	8 	0.00 	0 	
AJ Hurry 	0 	15 	43 	58 	29 	6 	6 	1 	2 	2 	0:17:44 	38 	00:14:43 	05:44:20 	02:11:28 	00:00:00 	00:15:42 	08:26:13 	8 	0.00 	0 	
Aparna Jain 	46 	73 	231 	350 	88 	48 	0 	4 	1 	0 	0:00:00 	92 	00:11:47 	00:00:00 	01:03:33 	01:26:23 	00:11:01 	02:52:44 	8 	3.00 	2 	
Denisa Magda 	0 	23 	21 	44 	13 	5 	5 	4 	1 	0 	0:00:00 	22 	00:07:27 	04:05:11 	00:15:47 	00:00:01 	00:31:30 	04:59:56 	5 	0.00 	0 	
Grace Boussi 	0 	17 	22 	39 	17 	5 	2 	8 	2 	0 	0:00:00 	27 	00:20:15 	03:02:43 	00:34:40 	00:00:00 	00:28:17 	04:25:55 	4 	0.00 	0 	
Ismael Zakaria 	0 	12 	21 	33 	20 	10 	4 	5 	0 	0 	0:00:00 	29 	00:25:14 	07:09:14 	00:43:30 	00:00:00 	00:39:04 	08:57:02 	8 	4.50 	2 	
Jeet Behera 	0 	21 	34 	55 	45 	8 	5 	11 	0 	4 	0:33:17 	65 	00:22:02 	06:10:14 	01:24:24 	00:00:00 	00:57:43 	08:54:23 	8 	1.00 	1 	
Josie Lau 	0 	0 	41 	41 	42 	9 	11 	9 	3 	0 	0:00:00 	62 	00:14:20 	06:25:04 	01:18:31 	00:00:00 	01:08:26 	09:06:21 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	2 	23 	25 	19 	9 	4 	5 	1 	0 	0:00:00 	28 	00:11:19 	07:44:39 	00:00:38 	00:14:07 	00:51:33 	09:02:16 	8 	5.00 	1 	
Olyvia Malakar 	0 	23 	241 	264 	77 	44 	0 	0 	0 	0 	0:00:00 	77 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.85 	7 	
Pravesh Singh 	0 	4 	32 	36 	29 	15 	3 	5 	0 	3 	0:47:06 	40 	00:09:19 	06:38:36 	01:21:10 	00:00:00 	00:20:32 	08:29:37 	8 	0.00 	0 	
Pritish Nandi 	0 	4 	1 	5 	1 	4 	0 	0 	0 	0 	0:00:00 	1 	00:00:00 	00:00:00 	00:17:13 	00:00:00 	00:00:00 	00:17:13 	8 	0.00 	0 	
Sebastian Coldea 	0 	7 	36 	43 	25 	17 	12 	4 	2 	0 	0:00:00 	41 	00:32:28 	06:31:42 	01:01:17 	00:00:00 	00:55:17 	09:00:44 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	4 	46 	50 	39 	11 	6 	6 	1 	1 	0:21:47 	52 	00:17:19 	06:17:13 	01:06:46 	00:03:52 	00:47:10 	08:32:20 	8 	5.00 	1 	
Sven Thiele 	0 	17 	24 	41 	29 	10 	7 	10 	2 	0 	0:00:00 	46 	00:31:15 	04:28:59 	02:23:51 	00:00:00 	01:25:54 	08:49:59 	8 	5.00 	1 	
Tiantian Xiang 	1 	8 	28 	37 	46 	6 	11 	4 	6 	0 	0:00:00 	61 	00:37:35 	05:47:11 	01:05:57 	00:00:05 	01:31:43 	09:02:31 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 2:09:55 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Ignore the previous mail, g iven below is yesterday's productivity report. 

23-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	19 	28 	47 	31 	11 	0 	6 	4 	9 	1:27:35 	46 	00:05:53 	00:00:00 	09:00:37 	00:00:00 	00:10:48 	09:17:18 	8 	5.00 	2 	
Adelina Paula Bartes 	0 	10 	35 	45 	27 	10 	6 	10 	1 	2 	0:13:43 	45 	00:23:56 	05:26:51 	02:02:49 	00:02:02 	00:59:01 	08:54:39 	8 	0.00 	0 	
AJ Hurry 	0 	16 	43 	59 	43 	11 	6 	0 	0 	4 	0:32:45 	53 	00:12:54 	05:32:30 	02:03:18 	00:04:34 	01:01:45 	08:55:01 	8 	0.00 	0 	
Aparna Jain 	52 	58 	279 	389 	80 	82 	0 	1 	5 	0 	0:00:00 	81 	00:03:20 	00:00:00 	04:33:32 	01:30:37 	00:03:47 	06:11:16 	8 	4.75 	8 	
Denisa Magda 	0 	20 	19 	39 	15 	3 	5 	3 	2 	0 	0:00:00 	23 	00:10:02 	04:06:36 	00:11:01 	00:00:00 	00:33:37 	05:01:16 	5 	3.00 	2 	
Grace Boussi 	0 	8 	24 	32 	22 	8 	3 	4 	3 	0 	0:00:00 	29 	00:11:23 	03:18:44 	00:33:56 	00:00:00 	00:24:20 	04:28:23 	4 	0.00 	0 	
Ismael Zakaria 	0 	17 	24 	41 	22 	7 	7 	4 	4 	0 	0:00:00 	33 	00:33:05 	06:15:34 	01:11:28 	00:00:00 	00:58:12 	08:58:19 	8 	0.00 	0 	
Jeet Behera 	0 	23 	35 	58 	45 	8 	6 	0 	0 	4 	1:11:27 	55 	01:00:46 	05:08:15 	01:37:39 	00:00:00 	01:18:11 	09:04:51 	8 	0.00 	0 	
Josie Lau 	0 	0 	43 	43 	32 	10 	10 	3 	8 	0 	0:00:00 	45 	00:11:31 	07:03:30 	00:51:14 	00:00:03 	01:00:23 	09:06:41 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	26 	30 	20 	9 	10 	6 	0 	0 	0:00:00 	36 	00:13:51 	08:13:55 	00:00:46 	00:46:13 	01:10:20 	10:25:05 	8 	0.00 	0 	
Olyvia Malakar 	0 	27 	190 	217 	84 	71 	0 	0 	0 	0 	0:00:00 	84 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	9 	
Pravesh Singh 	0 	3 	33 	36 	32 	12 	9 	9 	0 	2 	0:34:24 	52 	00:40:23 	04:41:43 	01:49:25 	00:00:00 	01:17:14 	08:28:45 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	2 	3 	2 	1 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	40 	48 	35 	11 	5 	1 	0 	0 	0:00:00 	41 	00:22:06 	06:45:17 	01:03:44 	00:00:00 	00:48:37 	08:59:44 	8 	2.00 	2 	
Shivangi Bhattacharya 	0 	5 	49 	54 	64 	14 	9 	11 	3 	2 	0:43:46 	86 	00:29:31 	06:43:07 	00:40:28 	00:00:40 	01:12:57 	09:06:43 	8 	4.00 	3 	
Sven Thiele 	0 	26 	20 	46 	23 	9 	5 	10 	1 	0 	0:00:00 	38 	00:32:20 	05:09:03 	02:08:18 	00:00:00 	01:23:20 	09:13:01 	8 	1.00 	2 	
Tiantian Xiang 	0 	13 	31 	44 	40 	5 	9 	4 	4 	2 	0:33:42 	55 	00:09:59 	05:41:40 	01:16:03 	00:39:53 	01:12:24 	08:59:59 	8 	5.00 	1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 1:51:32 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

23-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	19 	28 	47 	31 	11 	0 	0 	0 	9 	1:27:35 	40 	00:05:53 	00:00:00 	09:00:37 	00:00:00 	00:10:48 	09:17:18 	8 	5.00 	2 	
Adelina Paula Bartes 	0 	10 	35 	45 	27 	10 	2 	4 	3 	2 	0:13:43 	35 	00:23:56 	05:26:51 	02:02:49 	00:02:02 	00:59:01 	08:54:39 	8 	0.00 	0 	
AJ Hurry 	0 	16 	43 	59 	43 	11 	1 	0 	0 	4 	0:32:45 	48 	00:12:54 	05:32:30 	02:03:18 	00:04:34 	01:01:45 	08:55:01 	8 	0.00 	0 	
Aparna Jain 	52 	58 	279 	389 	80 	82 	0 	0 	0 	0 	0:00:00 	80 	00:03:20 	00:00:00 	04:33:32 	01:30:37 	00:03:47 	06:11:16 	8 	4.75 	8 	
Denisa Magda 	0 	20 	19 	39 	15 	3 	1 	0 	0 	0 	0:00:00 	16 	00:10:02 	04:06:36 	00:11:01 	00:00:00 	00:33:37 	05:01:16 	5 	3.00 	2 	
Grace Boussi 	0 	8 	24 	32 	22 	8 	0 	0 	0 	0 	0:00:00 	22 	00:11:23 	03:18:44 	00:33:56 	00:00:00 	00:24:20 	04:28:23 	4 	0.00 	0 	
Ismael Zakaria 	0 	17 	24 	41 	22 	7 	1 	1 	0 	0 	0:00:00 	24 	00:33:05 	06:15:34 	01:11:28 	00:00:00 	00:58:12 	08:58:19 	8 	0.00 	0 	
Jeet Behera 	0 	23 	35 	58 	45 	8 	1 	0 	0 	4 	1:11:27 	50 	01:00:46 	05:08:15 	01:37:39 	00:00:00 	01:18:11 	09:04:51 	8 	0.00 	0 	
Josie Lau 	0 	0 	43 	43 	32 	10 	9 	7 	3 	0 	0:00:00 	48 	00:11:31 	07:03:30 	00:51:14 	00:00:03 	01:00:23 	09:06:41 	8 	0.00 	0 	
Mary Grace Matsumoto 	0 	4 	26 	30 	20 	9 	3 	4 	1 	0 	0:00:00 	27 	00:13:51 	08:13:55 	00:00:46 	00:46:13 	01:10:20 	10:25:05 	8 	0.00 	0 	
Olyvia Malakar 	0 	27 	190 	217 	84 	71 	0 	0 	0 	0 	0:00:00 	84 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	9 	
Pravesh Singh 	0 	3 	33 	36 	32 	12 	1 	0 	0 	2 	0:34:24 	35 	00:40:23 	04:41:43 	01:49:25 	00:00:00 	01:17:14 	08:28:45 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	2 	3 	2 	1 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	40 	48 	35 	11 	3 	1 	0 	0 	0:00:00 	39 	00:22:06 	06:45:17 	01:03:44 	00:00:00 	00:48:37 	08:59:44 	8 	2.00 	2 	
Shivangi Bhattacharya 	0 	5 	49 	54 	64 	14 	6 	5 	1 	2 	0:43:46 	77 	00:29:31 	06:43:07 	00:40:28 	00:00:40 	01:12:57 	09:06:43 	8 	4.00 	3 	
Sven Thiele 	0 	26 	20 	46 	23 	9 	0 	4 	0 	0 	0:00:00 	27 	00:32:20 	05:09:03 	02:08:18 	00:00:00 	01:23:20 	09:13:01 	8 	1.00 	2 	
Tiantian Xiang 	0 	13 	31 	44 	40 	5 	9 	4 	6 	2 	0:33:42 	55 	00:09:59 	05:41:40 	01:16:03 	00:39:53 	01:12:24 	08:59:59 	8 	5.00 	1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 23, 2022 2:35:14 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

22-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	13 	29 	42 	31 	3 	0 	4 	1 	8 	1:27:47 	43 	00:02:05 	00:00:00 	07:23:51 	00:00:00 	00:05:15 	07:31:11 	8 	0.00 	0 	
Adelina Paula Bartes 	0 	12 	31 	43 	29 	14 	16 	8 	5 	0 	0:00:00 	53 	00:34:02 	05:08:41 	01:33:37 	00:31:37 	01:20:02 	09:07:59 	8 	5.00 	1 	
AJ Hurry 	0 	12 	43 	55 	31 	9 	2 	3 	0 	3 	0:28:08 	39 	00:03:18 	05:30:42 	02:16:55 	00:04:35 	00:51:30 	08:47:00 	8 	0.00 	0 	
Aparna Jain 	36 	60 	282 	378 	81 	41 	0 	3 	2 	0 	0:00:00 	84 	00:02:24 	00:00:00 	06:10:16 	00:00:00 	00:08:25 	06:21:05 	8 	4.60 	5 	
Denisa Magda 	0 	17 	11 	28 	18 	7 	5 	0 	3 	0 	0:00:00 	23 	00:09:35 	03:54:03 	00:16:25 	00:00:00 	00:34:29 	04:54:32 	5 	4.00 	1 	
Grace Boussi 	0 	11 	18 	29 	24 	11 	5 	6 	2 	0 	0:00:00 	35 	00:17:11 	02:48:04 	00:22:40 	00:00:00 	00:55:34 	04:23:29 	4 	5.00 	1 	
Ismael Zakaria 	0 	19 	19 	38 	21 	13 	14 	9 	2 	0 	0:00:00 	44 	00:41:41 	05:21:15 	01:54:53 	00:09:39 	01:15:06 	09:22:34 	8 	1.00 	1 	
Jeet Behera 	0 	40 	19 	59 	22 	13 	16 	5 	3 	5 	0:40:50 	48 	00:33:30 	06:13:16 	01:01:30 	00:00:00 	01:11:27 	08:59:43 	8 	0.00 	0 	
Josie Lau 	0 	0 	34 	34 	44 	14 	10 	6 	4 	0 	0:00:00 	60 	00:10:05 	06:48:44 	01:18:11 	00:00:03 	00:53:59 	09:11:02 	8 	5.00 	2 	
Mary Grace Matsumoto 	0 	5 	25 	30 	22 	5 	3 	2 	1 	0 	0:00:00 	27 	00:08:32 	09:20:51 	00:00:25 	00:46:22 	00:25:20 	10:41:30 	8 	0.00 	0 	
Olyvia Malakar 	0 	38 	194 	232 	112 	38 	0 	2 	1 	0 	0:00:00 	114 	00:02:23 	00:00:00 	04:37:39 	00:00:00 	00:01:46 	04:41:48 	8 	4.61 	1 	
Pravesh Singh 	0 	5 	30 	35 	37 	18 	3 	4 	0 	3 	0:40:35 	47 	00:18:42 	04:49:30 	02:30:30 	00:20:15 	01:31:32 	09:30:29 	8 	0.00 	0 	
Pritish Nandi 	0 	3 	1 	4 	5 	4 	0 	0 	0 	0 	0:00:00 	5 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	5.00 	1 	
Sebastian Coldea 	0 	11 	38 	49 	28 	16 	13 	0 	0 	0 	0:00:00 	41 	00:12:00 	06:57:28 	00:58:14 	00:00:00 	00:42:39 	08:50:21 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	9 	46 	55 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Sven Thiele 	0 	17 	27 	44 	28 	15 	14 	12 	2 	0 	0:00:00 	54 	00:36:24 	05:39:50 	01:39:22 	00:00:00 	01:23:08 	09:18:44 	8 	0.00 	0 	
Tiantian Xiang 	0 	6 	30 	36 	39 	7 	13 	3 	6 	0 	0:00:00 	55 	00:15:16 	05:26:29 	00:54:01 	00:44:01 	01:42:03 	09:01:50 	8 	0.00 	0 	
Karan Mahajan 	0 	6 	36 	42 	22 	2 	1 	3 	1 	0 	0:00:00 	26 	00:42:56 	04:48:57 	02:41:39 	00:13:52 	00:22:54 	08:50:18 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 22, 2022 2:42:06 PM 
Subject: Productivity Report 

Hello Team, 

Given below is last friday's productivity report. 

19-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	14 	26 	40 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Adelina Paula Bartes 	0 	11 	26 	37 	22 	10 	0 	12 	4 	7 	1:48:03 	41 	00:16:10 	00:01:16 	00:00:34 	08:01:54 	00:36:19 	08:56:13 	8 	5.00 	2 	
AJ Hurry 	0 	16 	37 	53 	34 	8 	3 	0 	0 	1 	0:00:41 	38 	00:10:57 	04:18:40 	01:34:27 	00:00:00 	00:43:24 	06:47:28 	8 	0.00 	0 	
Aparna Jain 	39 	63 	272 	374 	88 	85 	0 	0 	0 	0 	0:00:00 	88 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.87 	8 	
Denisa Magda 	0 	13 	17 	30 	19 	7 	3 	4 	0 	0 	0:00:00 	26 	00:10:14 	03:42:32 	00:42:22 	00:00:00 	00:28:43 	05:03:51 	5 	3.66 	3 	
Grace Boussi 	0 	7 	26 	33 	28 	7 	1 	8 	4 	0 	0:00:00 	37 	00:05:33 	02:57:55 	00:56:45 	00:00:00 	00:46:08 	04:46:21 	4 	4.00 	1 	
Ismael Zakaria 	0 	12 	22 	34 	19 	4 	3 	1 	0 	0 	0:00:00 	23 	00:20:38 	05:57:12 	02:17:28 	00:00:00 	00:37:03 	09:12:21 	8 	0.00 	0 	
Jeet Behera 	0 	19 	42 	61 	37 	6 	3 	8 	0 	3 	0:58:36 	51 	00:21:55 	06:20:22 	01:09:04 	00:06:48 	00:59:20 	08:57:29 	8 	0.00 	0 	
Josie Lau 	0 	4 	28 	32 	22 	9 	11 	4 	7 	0 	0:00:00 	37 	00:19:24 	06:09:52 	01:18:36 	00:00:00 	01:20:32 	09:08:24 	8 	5.00 	1 	
Mary Grace Matsumoto 	0 	9 	19 	28 	20 	7 	3 	5 	3 	0 	0:00:00 	28 	00:08:44 	07:50:41 	00:01:39 	00:54:19 	00:31:48 	09:27:11 	8 	5.00 	1 	
Olyvia Malakar 	0 	38 	209 	247 	97 	88 	0 	0 	1 	0 	0:00:00 	97 	00:00:12 	00:00:00 	06:58:10 	00:00:00 	00:00:52 	06:59:14 	8 	4.75 	4 	
Pravesh Singh 	0 	15 	22 	37 	21 	12 	4 	12 	0 	4 	0:38:04 	41 	00:11:11 	05:42:43 	02:30:17 	00:06:58 	00:34:29 	09:05:38 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	2 	3 	3 	6 	0 	0 	0 	0 	0:00:00 	3 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	10 	33 	43 	31 	8 	6 	0 	0 	0 	0:00:00 	37 	00:17:28 	06:21:10 	01:40:16 	00:00:01 	00:40:40 	08:59:35 	8 	5.00 	1 	
Shivangi Bhattacharya 	0 	14 	29 	43 	39 	12 	6 	2 	3 	1 	0:07:36 	48 	00:49:23 	06:45:14 	00:57:29 	00:26:32 	00:29:07 	09:27:45 	8 	5.00 	1 	
Sven Thiele 	0 	12 	30 	42 	23 	9 	6 	4 	3 	0 	0:00:00 	33 	00:23:40 	06:32:25 	01:26:04 	00:00:00 	00:39:24 	09:01:33 	8 	0.00 	0 	
Tiantian Xiang 	0 	20 	20 	40 	28 	10 	13 	8 	7 	1 	0:09:07 	50 	00:31:50 	05:35:43 	00:49:27 	00:17:44 	01:47:50 	09:02:34 	8 	5.00 	1 	
Karan Mahajan 	0 	10 	27 	37 	25 	2 	0 	6 	5 	0 	0:00:00 	31 	00:05:51 	06:31:03 	01:30:36 	00:00:00 	00:12:28 	08:19:58 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 19, 2022 7:30:14 PM 
Subject: Re: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

18-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	11 	35 	46 	28 	5 	0 	1 	1 	16 	2:39:52 	45 	00:00:33 	00:00:00 	07:29:36 	00:00:00 	00:02:02 	07:32:11 	8 	2.33 	3 	
Adelina Paula Bartes 	0 	14 	26 	40 	29 	10 	4 	11 	4 	2 	0:19:19 	46 	00:32:47 	05:25:57 	01:06:27 	00:48:02 	01:11:28 	09:04:41 	8 	5.00 	3 	
AJ Hurry 	0 	23 	33 	56 	54 	9 	5 	0 	0 	1 	0:18:23 	60 	00:11:30 	05:33:24 	02:03:55 	00:00:00 	00:33:12 	08:22:01 	8 	0.00 	0 	
Aparna Jain 	35 	68 	259 	362 	72 	52 	0 	3 	3 	0 	0:00:00 	75 	00:09:31 	00:00:00 	05:55:44 	00:00:00 	00:07:12 	06:12:27 	8 	5.00 	2 	
Denisa Magda 	0 	7 	25 	32 	20 	6 	2 	5 	2 	0 	0:00:00 	27 	00:03:23 	04:29:24 	00:08:48 	00:00:00 	00:13:56 	04:55:31 	5 	4.00 	2 	
Grace Boussi 	0 	15 	24 	39 	24 	7 	7 	7 	0 	0 	0:00:00 	38 	00:19:41 	02:29:36 	00:58:50 	00:00:00 	01:06:20 	04:54:27 	4 	4.00 	2 	
Ismael Zakaria 	0 	12 	25 	37 	26 	4 	1 	1 	0 	0 	0:00:00 	28 	00:04:33 	06:57:15 	01:51:06 	00:00:00 	00:06:59 	08:59:53 	8 	4.00 	1 	
Jeet Behera 	0 	6 	46 	52 	35 	9 	9 	4 	1 	3 	0:36:54 	51 	00:38:05 	06:01:31 	01:19:34 	00:00:00 	00:59:19 	08:58:29 	8 	0.00 	0 	
Josie Lau 	0 	0 	26 	26 	28 	9 	12 	5 	7 	0 	0:00:00 	45 	00:08:30 	07:18:44 	00:49:53 	00:00:00 	00:49:17 	09:06:24 	8 	5.00 	1 	
Mary Grace Matsumoto 	0 	4 	21 	25 	20 	8 	1 	7 	1 	0 	0:00:00 	28 	00:03:04 	08:15:14 	00:02:32 	00:48:20 	00:10:54 	09:20:04 	8 	0.00 	0 	
Olyvia Malakar 	0 	84 	166 	250 	74 	61 	0 	1 	3 	0 	0:00:00 	75 	00:03:04 	00:00:00 	06:21:51 	00:11:08 	00:02:51 	06:38:54 	8 	5.00 	5 	
Pravesh Singh 	0 	6 	27 	33 	22 	9 	2 	6 	0 	5 	1:28:17 	35 	00:13:40 	05:24:38 	01:48:57 	00:06:35 	00:43:23 	08:17:13 	8 	5.00 	2 	
Pritish Nandi 	0 	3 	0 	3 	1 	6 	0 	0 	0 	0 	0:00:00 	1 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	11 	34 	45 	37 	5 	4 	0 	0 	0 	0:00:00 	41 	00:22:26 	07:05:16 	01:05:18 	00:00:00 	00:25:21 	08:58:21 	8 	0.00 	0 	
Shivangi Bhattacharya 	0 	7 	38 	45 	36 	9 	7 	2 	1 	4 	0:26:24 	49 	00:47:52 	06:52:52 	00:44:59 	00:01:16 	00:37:24 	09:04:23 	8 	3.00 	2 	
Sven Thiele 	0 	10 	31 	41 	30 	5 	2 	13 	1 	0 	0:00:00 	45 	00:21:22 	05:43:53 	02:13:07 	00:00:00 	00:50:07 	09:08:29 	8 	0.00 	0 	
Tiantian Xiang 	0 	13 	14 	27 	27 	8 	8 	5 	4 	0 	0:00:00 	40 	00:07:16 	06:21:12 	01:14:29 	00:00:03 	01:10:45 	08:53:45 	8 	0.00 	0 	
Karan Mahajan 	0 	8 	20 	28 	12 	0 	0 	1 	1 	0 	0:00:00 	13 	00:01:23 	04:48:26 	03:48:41 	00:00:00 	00:02:48 	08:41:18 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 18, 2022 2:27:04 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

17-08-2022 		
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance(Hours) 	CSAT 	Rated tickets 	
Abhishek Tripathi 	0 	7 	33 	40 	23 	9 	0 	1 	2 	7 	1:10:35 	31 	00:01:52 	00:00:00 	09:23:22 	00:00:00 	00:02:02 	09:27:16 	8 	2.50 	2 	
Adelina Paula Bartes 	0 	11 	26 	37 	18 	7 	8 	10 	7 	0 	0:00:00 	36 	00:27:34 	04:39:01 	03:55:27 	00:00:03 	01:42:20 	10:44:25 	8 	0.00 	0 	
AJ Hurry 	0 	12 	37 	49 	38 	3 	2 	5 	0 	3 	0:31:25 	48 	00:01:28 	05:38:54 	02:14:03 	00:00:00 	00:23:01 	08:17:26 	8 	0.00 	0 	
Aparna Jain 	29 	45 	270 	344 	92 	124 	0 	2 	1 	0 	0:00:00 	94 	00:02:55 	00:00:00 	04:25:09 	00:01:43 	00:06:34 	04:36:21 	8 	5.00 	1 	
Denisa Magda 	0 	14 	21 	35 	22 	11 	5 	6 	1 	0 	0:00:00 	33 	00:06:26 	05:53:10 	00:30:22 	00:00:00 	00:23:19 	06:53:17 	7 	0.00 	0 	
Grace Boussi 	0 	7 	29 	36 	20 	4 	1 	8 	4 	0 	0:00:00 	29 	00:10:29 	03:10:24 	00:59:26 	00:00:00 	00:24:22 	04:44:41 	4 	5.00 	2 	
Ismael Zakaria 	0 	22 	24 	46 	28 	3 	4 	2 	0 	0 	0:00:00 	34 	00:18:13 	06:01:03 	02:02:06 	00:00:00 	00:29:06 	08:50:28 	8 	2.00 	1 	
Jeet Behera 	0 	11 	42 	53 	46 	12 	1 	16 	0 	6 	0:54:25 	69 	00:29:12 	06:11:57 	01:22:47 	00:00:00 	00:53:45 	08:57:41 	8 	0.00 	0 	
Josie Lau 	0 	1 	23 	24 	32 	18 	13 	4 	4 	0 	0:00:00 	49 	00:10:23 	06:57:06 	00:48:39 	00:00:05 	01:07:17 	09:03:30 	8 	3.50 	2 	
Mary Grace Matsumoto 	0 	3 	22 	25 	14 	7 	8 	6 	3 	0 	0:00:00 	28 	00:16:18 	07:48:51 	00:12:35 	00:58:22 	01:02:55 	10:19:01 	8 	0.00 	0 	
Olyvia Malakar 	0 	88 	175 	263 	0 	0 	0 	0 	0 	0 	0:00:00 	0 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	0 	0.00 	0 	
Pravesh Singh 	0 	1 	30 	31 	24 	9 	5 	6 	0 	3 	0:46:42 	38 	00:07:25 	06:01:51 	02:02:47 	00:00:00 	00:36:24 	08:48:27 	8 	5.00 	1 	
Pritish Nandi 	0 	1 	0 	1 	2 	6 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 	
Sebastian Coldea 	0 	8 	34 	42 	24 	12 	6 	1 	0 	0 	0:00:00 	31 	00:16:19 	06:50:45 	01:13:58 	00:00:01 	00:38:20 	08:59:23 	8 	5.00 	1 	
Shivangi Bhattacharya 	0 	4 	42 	46 	37 	6 	3 	2 	0 	1 	0:23:12 	43 	00:25:22 	07:13:40 	00:48:53 	00:08:22 	00:30:43 	09:07:00 	8 	5.00 	1 	
Sven Thiele 	0 	18 	27 	45 	29 	13 	8 	4 	2 	0 	0:00:00 	41 	00:14:13 	06:16:50 	02:03:04 	00:00:00 	00:46:03 	09:20:10 	8 	0.00 	0 	
Tiantian Xiang 	0 	3 	23 	26 	36 	13 	12 	4 	5 	2 	0:11:06 	54 	00:21:01 	05:43:39 	01:03:31 	00:11:37 	01:37:44 	08:57:32 	8 	0.00 	0 	
Karan Mahajan 	0 	8 	20 	28 	19 	1 	1 	8 	1 	0 	0:00:00 	28 	00:14:27 	04:00:02 	02:13:06 	00:00:00 	00:15:13 	06:42:48 	8 	0.00 	0 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Abhishek Tripathi" <[email-masked]>, "Adelina" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Aparna Jain" <[email-masked]>, "Denisa Alexandra, Magda" <[email-masked]>, "GRACE" <[email-masked]>, "Jeet Behera" <[email-masked]>, "Josie Lau" <[email-masked]>, "Mary Grace, Matsumoto" <[email-masked]>, "Olyvia Malakar" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Sebastian" <[email-masked]>, "Shivangi Bhattacharya" <[email-masked]>, "Sven Thiele" <[email-masked]>, "Tiantian Xiang" <[email-masked]>, "karan Mahajan" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 17, 2022 5:47:59 PM 
Subject: Yesterday Productivity Report 

Hello Team, 

Given below is yesterday's productivity report. 

16-08-2022 	
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	CSAT 	Rated tickets 
Abhishek Tripathi 	0 	8 	39 	73 	31 	10 	0 	2 	0 	6 	0:36:32 	39 	00:02:27 	00:00:00 	09:20:14 	00:00:00 	00:05:30 	09:28:11 	8 	3.00 	2 
Adelina Paula Bartes 	0 	14 	27 	61 	21 	6 	5 	8 	5 	0 	0:00:00 	34 	00:30:02 	05:55:30 	01:25:58 	00:00:01 	01:06:16 	08:57:47 	8 	0.00 	0 
AJ Hurry 	0 	9 	41 	69 	25 	6 	8 	2 	0 	0 	0:00:00 	35 	00:00:00 	00:00:00 	02:31:09 	00:00:00 	00:00:00 	02:31:09 	8 	0.00 	0 
Aparna Jain 	32 	75 	210 	374 	67 	38 	0 	3 	0 	0 	0:00:00 	70 	00:04:27 	00:00:00 	05:16:17 	00:00:00 	00:04:15 	05:24:59 	8 	3.50 	6 
Denisa Magda 	0 	22 	19 	49 	17 	2 	1 	2 	1 	0 	0:00:00 	20 	00:02:53 	04:10:45 	00:39:06 	00:08:23 	00:22:42 	05:23:49 	5 	0.00 	0 
Grace Boussi 	0 	9 	28 	48 	26 	5 	5 	7 	3 	0 	0:00:00 	38 	00:10:20 	03:03:20 	00:43:38 	00:00:00 	00:28:50 	04:26:08 	4 	2.00 	1 
Ismael Zakaria 	0 	19 	25 	57 	14 	1 	1 	4 	0 	0 	0:00:00 	19 	00:04:15 	04:36:10 	00:06:57 	00:00:00 	00:11:15 	04:58:37 	5.5 	0.00 	0 
Jeet Behera 	0 	19 	38 	74 	42 	9 	3 	17 	0 	3 	0:23:53 	65 	00:00:00 	00:00:00 	01:11:02 	00:00:00 	00:00:00 	01:11:02 	8 	5.00 	1 
Josie Lau 	0 	0 	25 	55 	40 	12 	9 	2 	5 	0 	0:00:00 	51 	00:05:16 	07:25:30 	00:54:47 	00:00:03 	00:42:00 	09:07:36 	8 	0.00 	0 
Mary Grace Matsumoto 	0 	5 	22 	38 	20 	8 	6 	4 	3 	0 	0:00:00 	30 	00:08:42 	07:50:28 	00:02:41 	00:42:10 	00:40:56 	09:24:57 	8 	0.00 	0 
Olyvia Malakar 	0 	30 	235 	328 	74 	41 	0 	0 	0 	0 	0:00:00 	74 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	4.25 	4 
Pravesh Singh 	0 	3 	28 	53 	25 	6 	3 	7 	0 	4 	0:24:53 	39 	00:00:00 	00:00:00 	01:36:00 	00:00:00 	00:00:00 	01:36:00 	8 	0.00 	0 
Pritish Nandi 	0 	1 	0 	1 	2 	1 	0 	0 	0 	0 	0:00:00 	2 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	00:00:00 	8 	0.00 	0 
Sebastian Coldea 	0 	4 	40 	61 	26 	6 	6 	2 	0 	0 	0:00:00 	34 	00:24:05 	06:34:57 	01:05:56 	00:00:00 	00:52:50 	08:57:48 	8 	5.00 	1 
Shivangi Bhattacharya 	0 	5 	43 	73 	38 	10 	3 	1 	0 	4 	1:25:27 	46 	00:22:42 	07:19:00 	01:00:17 	00:00:02 	00:16:10 	08:58:11 	8 	4.00 	1 
Sven Thiele 	0 	21 	28 	67 	27 	6 	4 	10 	3 	0 	0:00:00 	41 	00:30:11 	06:06:44 	01:31:10 	00:00:00 	00:50:29 	08:58:34 	8 	0.00 	0 
Tiantian Xiang 	0 	9 	20 	61 	28 	9 	6 	2 	1 	2 	0:18:34 	38 	00:11:38 	06:12:56 	01:14:44 	00:21:49 	00:58:12 	08:59:19 	8 	5.00 	3 
Karan Mahajan 	0 	5 	21 	34 	18 	4 	0 	3 	2 	0 	0:00:00 	21 	00:16:46 	00:00:00 	07:17:23 	00:00:00 	00:03:57 	07:38:06 	8 	0.00 	0 

Regards, 
Gaurav