Subject: EPOS L1 customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Tue, 30 Aug 2022 14:03:53 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/242688
Agent: Grace Boussi

Answer summary including all questions.

242688 (Zendesk Ticket #242688, External response)

Page1

Comment évalueriez-vous votre récente expérience chez EPOS ?

1

Page2

Quels domaines affectent votre score?

Warranty

Page3

Pensez-vous que nous avons résolu votre problème?

No

Page4

Qu&#039;avez-vous aimé à propos de notre service, et que pouvons-nous  améliorer?

The recipient did not answer this question.
Where can we improve, and what did you like about our service?

The recipient did not answer this question.