Subject: Talkdesk Incident - Service Degradation - 25 August 2022
From: [email-masked]
To: [email-masked]
Date: Thu, 25 Aug 2022 16:05:29 +0000

Service Degradation

Incident status: Identified
Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance affecting Routing, Call flows, Agent Dashboard Actions, and Login. We will provide an update in 15 minutes or sooner.

Time posted
Aug 25, 16:05 UTC

Components Affected
Telephony - Inbound, Telephony - Outbound, Agent Experience & Routing - Agent Dashboard, Agent Experience & Routing - Call Flows & Routing, Apps - Agent Workspace and 2 more components.

View 2 previous incident updates https://stspg.io/193rslkhj9dc

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