Subject: Talkdesk Incident - Service Degradation - 25 August 2022
From: [email-masked]
To: [email-masked]
Date: Thu, 25 Aug 2022 15:54:50 +0000 (UTC)

Service Degradation

An update has been posted
We are currently investigating degraded performance on Routing, Call flows, Agent Dashboard Actions, and Login affecting a subset of customers. We will provide an update in 15 minutes or sooner.

Time posted
Aug 25, 15:54 UTC

Components Affected
Telephony - Inbound, Telephony - Outbound, Agent Experience & Routing - Agent Dashboard, Agent Experience & Routing - Call Flows & Routing, Apps - Agent Workspace and 2 more components.

View 1 previous incident update https://u12100069.ct.sendgrid.net/ls/click?upn=JsK1Y6Qkg9vM2veJ-2BgHikMmshywjfTOHZwqA4mDOw8iRMkXZdw5iPPFSMMcHHU7mAfeh_K0Qhmaxzs37wOESWDmc4YXVnh3bm1tpIy2-2B6-2FXbxyXtqxmXk-2FMhf48xRzN-2F2Ma35NkYiBtkZEFRhNucKgtfcAPXOKd-2FD5VF2DUuHPVVt1mJwkQv2uUPXPP4p4a4uJe1eTMGNoFSR-2BiJ0LQSl9E6hgnCB-2F4BtKbqe-2F1-2F-2BwwALcHe78cpCIEVs1dHcCWBSkGZhakdnaNWv16U00NIhyvnFj45HhtUEod43Y2dbU3wFKJ8-3D

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