Subject: Re: Call Audit - Jeet
From: Deeksha Dadu <[email-masked]>
To: "Pravesh Singh (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Thu, 25 Aug 2022 00:12:59 +0000

Thank you Pravesh. For now, please keep him off enterprise calls unless both of you are busy on enterprise calls.

Thanks

Regards,
Deeksha

Sent from my iPhone

On 25 Aug 2022, at 05:04, Pravesh Singh <[email-masked]> wrote:

Hello Ma'am,

I have listened to four of Jeet's recent enterprise calls. Here is the audit feedback. I've discussed this with him already and the feedback has been shared.

Ticket ID       Subject Line    Feedback        Comment
243561  DW Pro 2 Phone, Alcatel Lucent 4029, No sound A-side    Product information, Basic Probing Missing      Call duration: 14:07 min. Not sure where the variant of the headset  is mentioned. Swap the EHS cable, install EC in the first response. Didn't confirm if the audio link is open upon pressing the MFB. LHS not filled (company and user name).
242932  Adapt 660, PC, Connection being lost    Repeated Question, Issue Understanding  Call duration: 06:47 min. Any other BT device connected nearby (asked over the call and email). Doesn't connect to the dongle at all?
242761  SDW 5066 UK, Polycom VVX 411, Setup Guidance    Fragment Probing        Call duration: 18:40 min. The agent should diagnose the issue/ask the probing step by step. The issue should have been resolved within 15 min.
242517  SD Office ML, Slow charging     Ok      Call duration: 07:29

Best regards,
Pravesh Singh