Subject: Phone Number Check- 24/08/2022
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, ashish dabral <[email-masked]>, Pravesh Singh <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 24 Aug 2022 02:45:54 -0700 (MST)

Hi Josephine, 

We have tested the phone line to check for background noises, audio delays and if agents are attentively picking up calls. 

Attached is the results for today's testing. This is something we have been doing on a weekly basis. This is seperate from what Ashish is sending. 

US and Canada line will be tested this eveninig. 

Country 	Phone number 	Greeting 	Audio 	Other 	Remarks 
EPOS Greeting 	Clear Greeting 	Polite & Professional Tone 	Picked within 5 sec 	Clear Voice 	Background Noise 	Loud Enough 	Audio Delay 	Any issues with Line 	If line Busy 
Germany 	493030808045 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Sebastain, The line was working fine without any disturbance. 
Austria 	43720880857 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Sven and the line is working fine. No audio delays or background noise issue. 
Switzerland 	41315281132 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Adelina and the line is working fine. No audio delays or background noise issue. 
France 	33170610386 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Ismael and the line is working fine. No audio delays or background noise issue. 
Belgium 	3228080784 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Ismael and the line is working fine. No audio delays or background noise issue. 
China 	862160314519 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Josie and the line is working fine. No audio delays or background noise issue. 
Hong Kong 	85230016536 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi and the line was working fine. No background noise or delay. Picked up within 2 secs. 
Singapore 	6531292375 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi and the line was working fine. No background noise or delay. Picked up within 2 secs. 
Japan 	815031964467 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Mary and the line was working fine. No Delay or Background noise. 
India 	911204184843 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	No 	Spoke to Shivangi and the line was working fine. No background noise or delay. Picked up within 2 secs. 
Australia 	61744103360 	Yes 	Yes 	Yes 	Yes 	Yes 	No 	Yes 	No 	No 	YES 	Spoke to Shivangi and the line was working fine. However had to wait for 3 mins to speak to her. Checked and found she was on ACW for completing her notes. No Background noise or delay. 
US 	18008957412 											
Canada 	18008957412 											

Regards, 
Pritish Nandi