Subject: RE: DSAT Audits - Aug 2022
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, Pravesh Singh <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 22 Aug 2022 12:42:18 +0000

Hi Pritish,

Thank you !

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/b20>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Pritish Nandi <[email-masked]>
Sent: 22. august 2022 13:28
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Pravesh Singh <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>
Subject: DSAT Audits - Aug 2022

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Hi Josephine,

PFB the DSAT Audit reports. We do not have any new Agent errors.

Enterprise CSAT: 4.43
Gaming CSAT: 4.26
Survey Sent: 4116
Rated Tickets: 1630
Response %: 24.91%

Enterprise
Category
Sub Category
Total
Agent
Incomplete Resolution
1
Agent Total
1
Customer
Misunderstanding
1
Responsiveness
1
Not Cooperative
1
Customer Total
3
Procedure
Warranty policies/procedure
4
Procedure Total
4
Grand Total

8

Gaming
Category
Sub Category
Total
Agent
Incorrect answers
2
Misunderstanding
1
Poor communication
1
Agent Total
4
Customer
Incorrect Survey Feed
2
Misunderstanding
1
Unresponsive
1
Customer Total
4
Procedure
Warranty policies/procedure
17
Procedure Total
17
Product
Compatibility
3
Quality
2
Feature
2
Product Total
7
Sales
Website purchase
1
Sales Total
1
Grand Total

33

Regards,
Pritish Nandi