Subject: DSAT Audits - Aug 2022
From: Pritish Nandi <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, Pravesh Singh <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 22 Aug 2022 04:28:15 -0700 (MST)

Hi Josephine, 

PFB the DSAT Audit reports. We do not have any new Agent errors. 

Enterprise CSAT: 4.43 
Gaming CSAT: 4.26 
Survey Sent: 4116 
Rated Tickets: 1630 
Response %: 24.91% 

Enterprise 		
Category 	Sub Category 	Total 
Agent 	Incomplete Resolution 	1 
Agent Total 	1 
Customer 	Misunderstanding 	1 
Responsiveness 	1 
Not Cooperative 	1 
Customer Total 	3 
Procedure 	Warranty policies/procedure 	4 
Procedure Total 	4 
Grand Total 		8 

Gaming 		
Category 	Sub Category 	Total 
Agent 	Incorrect answers 	2 
Misunderstanding 	1 
Poor communication 	1 
Agent Total 	4 
Customer 	Incorrect Survey Feed 	2 
Misunderstanding 	1 
Unresponsive 	1 
Customer Total 	4 
Procedure 	Warranty policies/procedure 	17 
Procedure Total 	17 
Product 	Compatibility 	3 
Quality 	2 
Feature 	2 
Product Total 	7 
Sales 	Website purchase 	1 
Sales Total 	1 
Grand Total 		33 

Regards, 
Pritish Nandi