Subject: Re: Audit Report - 18th Aug, 2022
From: Pritish Nandi <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 18 Aug 2022 23:44:41 -0700 (MST)

HI Pravesh, 

Thank you for sharing the Audit report/ . 

I have spoken to both and they advised that they weere some of the basic questions but have missed writing in the case summary or call notes. 

I have again shared what basic questions needs to be asked and how to add them in case summary. 

Could you please check few new tickets Tuesday or Wednesday to advise if the feedback is being followed or not? 

Thanks for your help. 

Regards, 
pritish 

From: "Pravesh Singh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, August 19, 2022 3:51:06 AM 
Subject: Audit Report - 18th Aug, 2022 

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 															
18 	Aug 	2022 	32 	242352 	GSP 670, Win 10, No sound 	Tiantian Xiang 	Basic Probing Missing 	What is the led status? Does Windows detect the headset? Does the headset turn on and go into pairing mode? Un-install the driver?? 															
18 	Aug 	2022 	32 	241800 	GSP 670, Win 10, No sound 	Tiantian Xiang 	Irrelevant Probing 	Re-install the driver?? What is the LED status? Tried unplugging the dongle and then connecting the headset via USB cable? 															
18 	Aug 	2022 	32 	241638 	Adapt 660, PC, No sound when using Foobar 	Tiantian Xiang 	Ok 	Should've assigned the ticket to a German agent, as most of the conversation was in German, instead of following up. 															
18 	Aug 	2022 	32 	241255 	GSP 370, Win 10, No connection 	Tiantian Xiang 	Basic Probing Missing 	Is the dongle being detected in Windows and EGS shows any "connect" option? Re-install driver?? Does the headset go into pairing mode? 															
18 	Aug 	2022 	32 	242295 	GSX 1200 Pro, Win10, Static noise after rebooting PC 	Josie Lau 	Basic Probing Missing 	Is the USB cable directly connected to the motherboard; Disable fast startup. Un-install the driver?? 															
18 	Aug 	2022 	32 	240832 	GSP 600, PC, Poor footsteps volume in game 	Josie Lau 	Ticket Handling 	OB call not attempted on follow-up. Didn't ask for the name of the game and clarify if the persists with other games as well. 															
18 	Aug 	2022 	32 	241849 	GSP 370, Win10, Volume wheel not working well 	Josie Lau 	Irrelevant Troubleshooting 	Why to re-install the driver? How frequently does the issue occur, any pattern? Is the dongle connected directly to the MB? 															
18 	Aug 	2022 	32 	240553 	SC 60 USB ML, PC, Not detected by PC 	Josie Lau 	Attention to details 	Should've checked the email thread to find the phone number. And, escalated the ticket to L2 as qty is 400. User's name not updated. 															

Best regards, 
Pravesh Singh