Subject: Audit Report - 17th Aug 2022
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 17 Aug 2022 14:59:07 -0700 (MST)

Hi Pritish, 

Please find the audit report for today. 

Date 	Month 	Year 	Week 	ID 	Subject 	Assignee 	Feedback 	Comments 
17 	Aug 	2022 	32 	242039 	EXPAND SP30, PC, Setup guidance 	Mary Grace Matsumoto 	Irrelevant Probing, Product Information 	
Incomplete call notes, why FW update suggested? SP 30 doesn't comes with BTD 800. 

17 	Aug 	2022 	32 	242053 	GSP 370, Windows 10, Not charging/Not turning on 	Mary Grace Matsumoto 	Issue Understanding 	
If the headset isn't turning on and paired to the dongle, how it's being detected in the EGS? It must be the dongle showing connect option. 

17 	Aug 	2022 	32 	241842 	GSX 1000, Windows 10, Not turning on 	Mary Grace Matsumoto 	Ok 	
Irrelevant issue type selected in the LHS field 

17 	Aug 	2022 	32 	241830 	PC, Not turning on 	Mary Grace Matsumoto 	Ok 	
Incorrect subject line format 

17 	Aug 	2022 	32 	241986 	MB Pro 2, Teams, Not connecting in first place 	Sven Thiele 	Ok 	
17 	Aug 	2022 	32 	241953 	MB Pro2 UC ML. Smart TV, Low audio A-side 	Sven Thiele 	Product Information 	Not working with the smart TV only - the agent escalated the ticket. 
17 	Aug 	2022 	32 	241790 	Interview needed 	Sven Thiele 	Ticket Handling 	Didn't forward the request to PR team as asked by L2. 
17 	Aug 	2022 	32 	241605 	DW 20 ML, PC/Mitel 5370, No call control 	Sven Thiele 	Product Information, Basic Probing Missing, Irrelevant Probing 	DW series doesn't have "Dictation Mode". Didn't check the led status on the BS. Dictation software must be keeping the mic path open and headset busy, the user have to manually switch to the phone to answer the call. When did the issue start, how old the headset is? FW update, DIP switches, Cross test, swap the cable and phone?? 

Best regards, 
Pravesh Singh