Subject: Fwd: US shift backup
From: Pravesh Singh <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 15 Aug 2022 08:31:28 -0700 (MST)

Hi Pritish, 

For the last two weeks, the US shift has high queue. The agents are unable to, unable to manager the queue. They have had like 50 tickets throughout the week. Can we please have a back-up? Even if we can get a gaming agent, this can be managed. As of now, Jeet and AJ have 60 to 64 tickets. 

Best regards, 
Pravesh Singh 

From: "Arjun Hurry" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Sent: Monday, August 15, 2022 8:56:25 PM 
Subject: US shift backup 

Hi Pravesh, 

Can we discuss backup for the US shift, please? I currently have 64 tickets, with 48 open (screenshot attached): 

Best Regards, 
AJ