Subject: Fwd: EPOS L1 customer support survey - CSAT 1 or 2
From: Pravesh Singh <[email-masked]>
To: Arjun Hurry <[email-masked]>
Date: Mon, 8 Aug 2022 10:01:10 -0700 (MST)

FYI 

Best regards, 
Pravesh Singh 

From: "Epos Audio" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Sent: Monday, August 8, 2022 7:51:47 PM 
Subject: EPOS L1 customer support survey - CSAT 1 or 2 

Hi, 

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place. 

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/238077 
Agent: AJ Hurry 

Answer summary including all questions. 

238077 (Zendesk Ticket #238077, External response) 

Page1 

How was your experience with Epos Audio? 

1 

Page2 

What areas affected your score? 

Process 
Warranty 

Page3 

Do you feel like we resolved your issue? 

No 

Page4 

What did you like about our service, and where can we improve? 

Absolutely no solution has been provided so far. 

Where can we improve, and what did you like about our service? 

The recipient did not answer this question.