Subject: CSAT dropping- client complaint
From: Deeksha Dadu <[email-masked]>
To: "Pravesh Singh (LSM)" <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 8 Aug 2022 12:01:49 +0000

Hi Pravesh,

Hope you had a nice weekend.

We received this email from the client. Could you please urgently review DSATs received last week and let us know what happened?

The CSAT for Gaming has dropped from 4.22 to 3.97, its just the second week. But its better to keep an eye on it and encourage the agents to inform the customers about the surveys where the tickets are handled properly or if the customer is happy.

@Pritish Nandi (LSM)<mailto:[email-masked]> : Please look into this when you come in tomorrow and write to the client.

Thank you

Kind regards,
Deeksha