Subject: CSAT Dropping
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 8 Aug 2022 11:43:12 +0000

Hi Both,

The CSAT for Gaming has dropped from 4.22 to 3.97, its just the second week. But its better to keep an eye on it and encourage the agents to inform the customers about the surveys where the tickets are handled properly or if the customer is happy.

Thank you!

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<http://www.eposaudio.com/b20>
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