Subject: Re: Coverage during my absence
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, Ashish Dabral <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Thu, 4 Aug 2022 03:03:12 -0700 (MST)

Thank you Heta, 

Have a good holiday :) 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Sent: Thursday, August 4, 2022 3:31:28 PM 
Subject: Coverage during my absence 

Hi Pritish, 

As previously discussed, I will be out of office 8 th – 26 th August and back on the 29 th . Josephine will be your point of contact during this time and she will be covering these tasks: 

    * Approving Gaming and Enterprise RMAs. 
    * Handling Gaming and warranty escalations and supervisor calls. 
    * Monitoring the Teams chats and replying to L1 questions. 
    * Checking the suspended tickets queue and recovering or deleting tickets. 
    * Checking the DSAT report and acting accordingly. 
    * Checking TalkDesk stats sent daily for calls volume, abandoned, missed etc. 

    * Informing Ashish about Level 2 absences and uploading the weekly roster to Teams. 

    * Updating the RMA status report every Monday morning 

    * Updating the Gaming training modules and arranging Gaming Suite training session for L1. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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