Subject: Re: SLA Breach Tickets
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: hnyr <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 1 Aug 2022 23:46:21 -0700 (MST)

Hi Pritish, 

I am checking this with Zendesk support. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "hnyr" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "saurabh" <[email-masked]>, "Pravesh Singh" <[email-masked]> 
Sent: Tuesday, August 2, 2022 11:59:45 AM 
Subject: SLA Breach Tickets 

Hi Ashish, 

Agents have been reporting that the SLA is still showing breached even after they have responded to the customers. It seems the SLA automation is not working correctly for some tickets. 

Could you please check once? 

Example Tickets - 238071, 234119 

Regards, 
Pritish Nandi