Subject: SLA Breach Tickets
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, Pravesh Singh <[email-masked]>
Date: Mon, 1 Aug 2022 23:29:45 -0700 (MST)

Hi Ashish, 

Agents have been reporting that the SLA is still showing breached even after they have responded to the customers. It seems the SLA automation is not working correctly for some tickets. 

Could you please check once? 

Example Tickets - 238071, 234119 

Regards, 
Pritish Nandi